OBJECTIVE
As the Service Strategy lead, you will play a pivotal role in shaping the direction and success of our
Support and Service operations. With a solution-oriented mindset, you will be responsible for
overseeing the strategic direction and operational success of our Annual Maintenance Contract (AMC) services. With a self-driven approach, your strong decision-making skills and strategic foresight, this critical leadership role demands an individual with a strong understanding of service delivery, contract management, and customer relationship building with responsibilities of timely collections.
Your ability to deliver high-quality, cost-effective solutions, optimize service workflows, and foster
long-term customer relationships will be key to driving retention, improving service performance,
and enhancing overall client satisfaction.
KEY RESPONSIBILITIES
JOB SPECIFICATIONS
1. Bachelor’s degree in Engineering or related field.
2. Effective communication skills, with the ability to engage at all levels of the organization.
3. Strong team-building skills with a focus on employee development and retention.
4. Travel to client sites as required.
5. Experience with ERP software, particularly SAP Business One, is preferred.
General Manager – Support & Service Sales • Noida, Uttar Pradesh, India
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