Talent.com
Infinity Learn
Customer Support Team LeadInfinity Learn • Noida, Uttar Pradesh, India
Customer Support Team Lead

Customer Support Team Lead

Infinity Learn • Noida, Uttar Pradesh, India
12 days ago
Job description

Team Lead – Customer Success | Infinity Learn by Sri Chaitanya



Location: Noida (Work from Office)

Experience: 3–5 Years


About the Role


Infinity Learn by Sri Chaitanya is looking for a passionate and results-driven Team Lead – Customer Success to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.


Key Responsibilities


  • Lead and mentor a team of Customer Success Executives.
  • Drive seamless student onboarding and activation.
  • Improve student engagement, retention, and renewal rates.
  • Handle customer escalations, refund requests, and parent concerns.
  • Monitor KPIs, SLAs, MIS reports, and operational dashboards.
  • Collaborate with Academic, Sales, and Operations teams to enhance the student experience.
  • Conduct regular coaching, performance reviews, and team development initiatives.
  • Desired Candidate Profile3–5 years of experience in Customer Success, Student Support, or EdTech Operations.
  • Minimum 1 year of experience in a Team Lead or people management role.
  • Strong communication skills in English and Hindi.
  • Experience in onboarding, customer retention, and escalation management.
  • Proficiency in Excel, CRM tools, and MIS reporting.
  • Strong leadership, ownership, and stakeholder management skills.


Why Join InfinityLearn?


  • Work with one of India's leading EdTech companies backed by Sri Chaitanya.
  • Excellent career growth and leadership opportunities.
  • Dynamic, collaborative, and fast-paced work environment.
  • Opportunity to make a meaningful impact on students' learning journeys.
Create a job alert for this search

Customer Support Team Lead • Noida, Uttar Pradesh, India

Similar jobs

Inside Sales Team Lead - Bfsi

EXLNoida, Republic Of India, IN

The SDR Pod Leader will lead a team of Sales Development Representatives focused on generating qualified pipeline for the Banking and Capital Markets vertical.The role will drive account-based outr... Show more

 • Promoted

Inside Sales Team Lead

RisebirdNoida, Republic Of India, IN

We are having an urgent job opportunity for B2B Inside Sales Lead position.Please find below details regarding this opportunity:.Please find below details regarding this opportunity.Leading Intervi... Show more

 • Promoted

English customer support role!

NordicrecruitersDelhi, India
Remote
Quick Apply

Remote English Customer Support – Join Our Team in India.Are you fluent in English and passionate about delivering excellent customer experiences? We are looking for motivated individuals to join o... Show more

Technical Support- Us Client Facing

Vensure Employer SolutionsNoida, Republic Of India, IN

VensureHR is HR | Payroll | Employee Benefits | Hiring.No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance... Show more

 • Promoted

Customer Support Intern

IshkaaraNoida, Gautam Buddha Nagar (district); Meerut (division); Uttar Pradesh, IN

Location: Noida, Sector 65 (Work from Office).Ishkaara is one of India’s fastest-growing accessories brands — bold, trend-driven, and loved by .From statement jewellery to everyday pieces, our coll... Show more

 • Promoted

Inside Sales Team Lead - BFSI

EXLNoida, Gautam Buddha Nagar (district); Meerut (division); Uttar Pradesh, IN

The SDR Pod Leader will lead a team of Sales Development Representatives focused on generating qualified pipeline for the Banking and Capital Markets vertical.The role will drive account-based outr... Show more

 • Promoted

Customer Support Specialist For International Chat Process

TELUS DigitalNoida, Republic Of India, IN

Job Opportunity International Chat Process For Noida Location.Graduate Freshers can apply also.If interested share your resume at.We are looking for enthusiastic and customer-focused individuals to... Show more

 • Promoted

Customer Support Specialist

TPNoida, Republic Of India, IN

POSITION: Retail Customer Support Associate.ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand... Show more

 • Promoted

Client Implementation - Technical Support

AlgoworksDelhi, Delhi, India

Role: Client Implementation Technical Support Location: India, Remote Job timing - 12:30 PM to 11:30 PM Exp range - 4 to 6 years Algoworks www.About the company Algoworks is an award-winning artif... Show more

 • Promoted

Agile Team Lead (Temporary)

Wuh & DirdNew Delhi, New Delhi (district); Delhi (union territory), IN

Social Media Executive - Content & Brand Full-time | New Delhi | Wuh & Dird Early-career role | Freshers can apply Wuh & Dird is looking for a creative, fashion-aware social media person who ... Show more