Key Account Manager

Company Description Dolphy India Private Limited, founded in 2014, is one of India’s leading brands in washroom automation, hotel amenities, and industrial entrance solutions. With a team of over 350 professionals, the company focuses on smart, secure, and sustainable solutions that enhance user experiences in modern business environments. Dolphy operates across more than 27 cities in India and has a growing international presence in Australia and New Zealand, delivering over 30,000 projects worldwide. From its corporate headquarters in Surat, cross-functional teams in marketing, sales, business development, project coordination, IT, HR, finance, and administration drive seamless project execution and strong customer service. The company continues to expand its global B2B network and invites talented individuals to contribute to its innovative and growth-focused journey. Role Description This is a full-time, on-site key account manager role based in Ahmedabad. The key account manager will oversee strategic relationships with key clients, ensuring their needs are understood, addressed, and aligned with Dolphy’s product and service offerings. Daily responsibilities include managing account portfolios, preparing and executing business plans, monitoring sales performance, and coordinating with internal teams to deliver solutions on time and within scope. The role involves regular client meetings, handling escalations, tracking contract compliance, and identifying upsell or cross-sell opportunities to drive revenue growth. The Key Account Manager will also analyze market trends and customer feedback to support long-term account strategies and maintain high levels of customer satisfaction. Qualifications - Candidates should possess strong Account Management and Key Accounts skills to manage strategic clients and long-term partnerships. - Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, forecast performance, and develop growth strategies. - Candidates should possess excellent Customer Service skills to ensure responsive, solution-oriented support and high client satisfaction. - Relevant experience in B2B sales, hospitality, facility solutions, or similar industries is beneficial. - Strong communication, negotiation, and relationship-building skills, with proficiency in MS Office and CRM tools. - Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent postgraduate qualification is an advantage. - Ability to work on-site in Ahmedabad, travel to client locations as needed, and collaborate effectively with cross-functional teams.