Job Title : Airline Ticket Refund Executive
Location : Pune / Gurugram
Experience : 4+ Years
Employment Type : Full-time
Job Summary
We are looking for a detail-oriented Airline Ticket Refund Executive to manage end-to-end refund requests for airline bookings. The ideal candidate should have hands-on experience in Airline Refund Processing , with good knowledge of ticketing systems. Strong communication skills and proficiency in Excel and MS Word are essential for this role.
Key Responsibilities
- Process airline ticket refunds accurately according to airline policies and fare rules.
- Review PNRs, fare calculations, waiver codes, and refund eligibility.
- Coordinate with airlines, internal teams, and travel agents to validate refund requests.
- Maintain and update refund tracking reports and documentation in Excel / Word .
- Handle customer queries via email or call with clear and professional communication.
- Ensure timely resolution of refund cases to meet SLA timelines.
- Identify incorrect or duplicate transactions and ensure corrective action.
- Support audit and compliance requirements as needed.
Required Skills
4+ years of experience in Airline Refund / Ticketing / GDS / Travel Process .Good understanding of refund rules , fare types, penalties, and waiver processing.Proficiency in MS Excel (VLOOKUP, filters, pivot — preferred) and MS Word .Strong communication and coordination skills (written & verbal).Attention to detail and ability to manage multiple cases at once.Good to Have
Experience working with GDS (Amadeus / Sabre / Galileo).Knowledge of BSP / ARC processes.Exposure to airline customer support or travel agency back office.