F&A - Collections Specialist - Business Analyst!,

Ready to build the future with AI?

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If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

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Inviting applications for the role of F&A - Collections Specialist - Business Analyst!, Finance!

In this role you are responsible for managing and executing the collections process to ensure timely recovery of outstanding debts. This role involves contacting customers, negotiating payment arrangements, and maintainingaccurate records to minimize bad debt and optimize cash flow.

Responsibilities

Contact delinquent customers via email, telephone and remind them of overdue payments.

Review account histories to determine appropriate collection strategies.

Negotiate payment plans or settlement agreements to facilitate account resolution.

Monitor and follow up on payment arrangements to ensure compliance.

Document all collection activity accurately in the system.

Escalate accounts as necessary, including handing over to legal or external collection agencies.

Reconcile accounts and resolve billing disputes that may impact collections.

Resolving disputes by coordinating with internal teams and maintaining clear communication with customers.

Maintain a high level of professionalism and customer service in all interactions.

Stay updated on relevant laws and regulations related to debt collection.

Generate reports on collection activities and status of accounts.

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree in Finance.

Preferred Qualifications / Skills

Bachelor’s degree in Finance.

Experience in collections, accounts receivable, or customer service

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Detail-oriented with good organizational skills.

Proficiency in MS Office, NetSuite, MS Dynamics, Oracle, and GetPaid

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.