Information Technology Project Coordinator

Designation : Manager (IT) - Role is related to IT Project Coordination

(Should have led a team of 8 to 15 members, who are reporting him or her directly)

Work Location-

Navi Mumbai

Countries Supported : US and EU (depending on assignment)

Position Overview :

We are seeking a highly organized and proactive Manager to lead our

Client Specialist (CST) and Operations (OPS)

teams based in India. This role is central to ensuring smooth day-to-day operations and providing cross-functional support. The manager will serve as the key liaison between

CST / OPS teams , the

Business Analyst (BA) team , and

Product Development (PD),

ensuring that all client service needs and operational requirements are met in line with defined SLAs and internal processes.

Key Responsibilities :

Team Management & Support :

• Provide daily guidance, support, and mentorship to CST team members.
• Review client inquiries and ensure accurate and timely responses.
• Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub.
• Oversee operations team performance, ensuring

Help Desk (HD) tickets

are managed within defined SLA timelines.

2.Cross-Functional Coordination :

Business Analysts

and

PD

team members in the assigned country.

3.Operational Excellence :

ticket

queues daily, ensuring service levels are met and escalations are handled efficiently.

4.Process Governance :

Qualifications :

of experience in operations, client support, or

IT project coordination.

Skills & Competencies :

problem-solving and decision-making

skills.

ticketing platforms , and

collaboration tools (e.g., JIRA, Fresh Service, MS Teams) .

Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in