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Head - Tenancy Management
ConfidentialMumbai, India30+ days ago
Job descriptionLead efforts to secure tenant buy-in for redevelopment projects. Develop engagement strategies to ensure tenants understand their rights and the redevelopment process. Build strong relationships with local committees and community leaders to support redevelopment initiatives. Collaborate with local government and community organizations to address resistance. Coordinate tenant affairs to align with project timelines and objectives. Facilitate discussions and negotiations between tenants and project teams. Develop and implement SOPs for tenant interactions during redevelopment. Monitor adherence to SOPs and address deviations. Develop strategies and assign targets to the team to manage tenant-related challenges. Monitor performance and re-strategize when necessary. Support the team in handling complex challenges to build their capability. Manage and resolve tenant complaints related to redevelopment. Conduct community meetings to address concerns and foster engagement. Ensure compliance with all legal regulations and redevelopment policies. Conduct regular audits of tenant-related processes. Foster a sense of community among tenants during redevelopment. Organize events to strengthen relationships and enhance engagement. Develop evacuation strategies, including relocation planning and timelines. Oversee rehabilitation initiatives for displaced tenants. Bachelor's degree in Real Estate Management, Business Administration, or related field Master's degree in a relevant field is preferred 15-20 years of experience in the real estate industry Demonstrated experience in tenancy management, lease agreements, and tenant relations Proven track record of optimizing occupancy rates and maximizing revenue
Responsibilities
Strategic Planning & Policy Implementation :
- Develop and oversee tenancy management policies and frameworks.
- Define short-term and long-term strategies for tenancy relocation and rehabilitation.
- Collaborate with government bodies to ensure legal compliance.
- Establish KPIs for tenancy operations and drive continuous improvement.
- Identify risks in tenancy management and formulate mitigation strategies.
Tenant Engagement And Buy-in
Stakeholder Relationship Management
Project Coordination & Oversight
Team Management
Complaint And Conflict Resolution
Compliance And Regulatory Management
Community Building And Support
Evacuation Strategy And Rehabilitation
Qualifications
Education Qualification :
Experience :
Skills Required
tenancy management , Project Coordination, community building, tenant relations , Strategic Planning, lease agreements
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Head Management • Mumbai, India
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