L3 Technical Support Specialist
AideWiser SolTekRepublic Of India, IN30+ days ago
Job descriptionMinimum 8 years of experience in a customer-facing technical role within a software organization. Fluent in written and spoken English . Ability to support EU or US time zones based on business needs. Advanced proficiency in PHP and Apache-based web applications . Strong understanding of Linux and Windows operating systems. Solid experience with containerization technologies ( Docker ). In-depth knowledge of MySQL and Cassandra database systems. Hands-on experience with scripting languages , network protocols , and database performance tuning . Proficient in JIRA for issue tracking and case management. Strong ability in remote troubleshooting and system diagnostics. Excellent written, verbal, and presentation communication skills. Proven analytical and problem-solving capabilities. Ability to work independently and collaboratively in cross-functional teams. Skilled at managing and supporting multiple products and technologies simultaneously. Familiarity with open-source development languages. Proficiency in Java . Passion for adopting new and emerging technologies.
Job Title : L3 Support Engineer
Job Summary :
The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients. Working closely with customers, internal teams, and development engineers, you will ensure timely problem resolution and contribute to improving product usability. We seek a skilled professional to deliver advanced support, maintain product performance, and enhance customer satisfaction.
Roles & Responsibilities :
- Provide effective customer service by leveraging in-depth knowledge of company products.
- Collaborate with cross-functional teams to exceed customer service expectations.
- Troubleshoot installation and testing issues across various programming languages and build environments.
- Escalate issues to the R&D team and Support Manager based on severity, ensuring timely communication with customers regarding status and resolution.
- Share technical expertise and best practices with customers and internal support teams to foster continuous learning.
- Develop and maintain a knowledge base of known issues, workarounds, and solutions to improve resolution efficiency.
- Collect and relay customer feedback on features, bugs, and enhancements to the Product team.
Required Experience :
Required Technical Skills :
Required Soft Skills :
Nice to Have :
Create a job alert for this search
Technical Support Specialist • Republic Of India, IN
Related jobs
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioNagpur, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 16 days ago
- Promoted
Technical Support Expert
Antal InternationalPune, Republic Of India, IN This opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Key Skills - PL / SQL, Unix / Linux, Production Support, Application support.Second...Show moreLast updated: 30+ days ago
- Promoted
Technical Sales Support Specialist
Allianze Infosoftnagpur, maharashtra, in Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.
The Sales Support Engineer at Allianze ...Show moreLast updated: 3 days ago
- Promoted
Customer Technical Support Specialist – Saas Compliance Platform
BigRioRepublic Of India, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 16 days ago
- Promoted
Zuora Senior Technical Specialist
TradewebNagpur, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
Alvaria CXRepublic Of India, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Integrations Specialist
Pramaan LabsRepublic Of India, IN Support & Integrations Engineer.Support & Integrations Engineer.SaaS company transforming how e-commerce merchants manage inventory and data.
As one of the first hires in this function, you’ll opera...Show moreLast updated: 12 hours ago
- Promoted
- New!
Support Engineer
AideWiser SolTeknagpur, maharashtra, in The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 20 hours ago
- Promoted
Technical Support Specialist
TaggdRepublic Of India, IN Mode of work : work from office.We are looking for hands-on L3 Support for the challenging and fun filled work of building a workflow automation system for simplifying current manual work.Install, ...Show moreLast updated: 2 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
Mindtecknagpur, maharashtra, in Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 3-4 weeks).We are hiring L2 Support Engineers to join our dynamic IT team.
Junior Engineers : 2–3 years of experienc...Show moreLast updated: 20 hours ago
- Promoted
Technical Account Support Specialist
TELUS DigitalRepublic Of India, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 2 days ago
- Promoted
Support Specialist L3
ConfidentialIndia Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization's IT infrastructure and systems.
It focuses on ensuring the smooth an...Show moreLast updated: 6 days ago
- Promoted
Tier 1 Technical Support Engineer (Ticketing Systems)
TELUS DigitalRepublic Of India, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 2 days ago
- Promoted
Technical Support Specialist (Avaya IPO)
ConfidentialIndia Innovatia Technical Services Inc.ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry.
Operating for over 20 years, we specialize in...Show moreLast updated: 6 days ago
- Promoted
- New!
Technical Support Specialist
Velodata Global Pvt LtdCochin, Republic Of India, IN Experience : Minimum 6 months in IT Administration.Job Position : IT Adminstrator.Qualification : Diploma or Degree in Computer Science / Information Technology or related field.Salary : Up to ₹20,000...Show moreLast updated: 12 hours ago
- Promoted
Technical Support Engineer
AtlassianNagpur, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Support Specialist
AtlassianRepublic Of India, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 12 hours ago