Customer Success Manager US

Customer Success Manager – US

Work Hours: 7:00 PM to 4:00 AM IST (aligned with US customers)

Location: Baner, Pune

Remote (India) - Occasional travel to our Pune office will be required.

About Truein

Truein is a fast-growing B2B SaaS company in the Time & Workforce Management space, purpose-built for distributed and on-ground workforces. Trusted by 500+ customers globally, Truein helps organisations improve workforce visibility, reduce leakages, and drive operational efficiency using AI-powered technology.

Headquartered in India, Truein is rapidly expanding across the US, Middle East, and other global markets, serving both mid-market and enterprise customers.

Our Culture:

At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Get a glimpse of our culture, team, and what it's like to work with us: Life at Truein

Role Overview

We're looking for a Customer Success Manager - US to join our growing Customer Success team and support our expanding US customer base. This role offers an excellent opportunity to develop expertise across Customer Success, Account Management, and Revenue Growth within a fast-growing SaaS company.

You'll spend the majority of your time ensuring customers successfully adopt and maximize value from Truein through onboarding, training, account management, support, and relationship building. Additionally, you'll work closely with our Sales team by assisting them in conducting product demonstrations, managing customer trials, and engaging with opportunities, helping convert prospects into successful customers.

Key Responsibilities

• Own the end-to-end customer journey including onboarding, product configuration, implementation, training, and ongoing account management for US customers.
• Build strong customer relationships, drive product adoption, maximize customer satisfaction, and ensure long-term retention and account growth.
• Serve as the primary point of contact for customer queries, coordinating with internal teams to ensure timely issue resolution.
• Conduct regular business reviews and proactive customer check-ins to monitor account health, identify risks, and uncover growth opportunities.
• Partner with Product and Engineering teams by sharing customer feedback to influence product improvements.
• Conduct product demonstrations and guide trial customers through successful product evaluations, helping them realize business value.
• Collaborate closely with the Sales team by supporting customer presentations, proof of concepts, and smaller opportunities to drive successful conversions.
• Identify opportunities for account expansion through renewals, upgrades, and additional product adoption, contributing to overall revenue growth.

What We're Looking For

• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• 2–4 years of experience in Customer Success, Account Management, Technical Support, Customer Support, Implementation, or similar customer-facing roles within a SaaS or B2B software product company.
• Experience working with US-based customers
• Excellent verbal and written communication skills with strong presentation abilities.
• Strong customer-first mindset with excellent relationship management skills.
• Comfortable managing multiple customer conversations simultaneously.
• Experience conducting customer training and confidently delivering virtual product demonstrations to customers and prospects.
• Strong problem-solving, analytical, and organizational skills with high attention to detail.

Good to Have

• Familiarity with CRM and customer success tools.
• Experience working in a high-growth startup environment.

Why Join Truein

• Competitive compensation package.
• Work directly with global customers across the US market.
• Build expertise across Customer Success, Account Management, customer onboarding, product consulting, and revenue growth.
• Collaborate with a passionate, high-performing team in a fast-growing SaaS startup.
• Learn, take ownership, and accelerate your career.

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required
Customer Success, Customer Support, Account Management, Implementation, Technical Support