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Process Trainer - BPOGlobal Services • Thane, India
Process Trainer - BPO

Process Trainer - BPO

Global Services • Thane, India
17 days ago
Job description
Role: Process Trainer International Voice Process Location: Multiple (International Process) Experience Required: Minimum 2+ years of process training/teaching experience in back-office or voice operations Qualification: Graduation is mandatory Shift: Rotational shift with rotational offs Salary: Up to 6 LPA Preferred: Immediate Joiners

Key Responsibilities

  • Conduct New Hire Training (NHT) and refresher sessions for associates.
  • Develop and implement client-specific training programs and SOPs.
  • Review and update existing training materials; create new content when required.
  • Facilitate role-playing, certification, and remediation sessions.
  • Collaborate with Quality Assurance teams to identify training gaps and resolve discrepancies.
  • Prepare training plans, reports, and dashboards for management review.
  • Support HR and management in the selection process of candidates when needed.

Desired Skills

  • Strong verbal, written, and interpersonal communication skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint) .
  • Excellent time management and customer service orientation .
  • Ability to motivate and engage teams effectively.

If Interested call Hr sam - 9021641531, [HIDDEN TEXT]

This job is provided by Shine.com
Skills Required
Ms Office, Excel, Powerpoint, Word, Teaching, Process Training
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Process Trainer - BPO • Thane, India

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