Senior Manager- ServiceNow Platform Technical Architect

Description

15+ years of experience in Enterprise Architecture, Technology Strategy, IT Governance, or Digital Transformation.
7+ years of experience working with ServiceNow architecture, governance, and platform capabilities.
Experience leading large-scale enterprise architecture, application portfolio management, governance, risk, and compliance initiatives in a complex enterprise environment.
Experience working with architecture repositories, CMDB, CSDM, application portfolio management, and enterprise governance frameworks.
Financial Services or highly regulated industry experience preferred.

Key Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow Enterprise Architecture ecosystem.
• Lead implementation and maturity of ServiceNow EA Module, Application Portfolio Management (APM), Technology Portfolio Management, and Architecture Lifecycle Management capabilities.
• Drive enterprise-wide CSDM adoption, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards, technology lifecycle processes, application health assessments, and architecture review practices.
• Lead integration strategy and implementation across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM, and other enterprise governance platforms.
• Partner with Enterprise Architecture, Risk, Security, Compliance, Audit, and Business stakeholders to strengthen governance, risk management, and regulatory compliance.
• Drive technology risk, controls, control objectives, policy compliance, and governance frameworks within the ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks, controls, and regulatory requirements.
• Define executive dashboards, analytics, capability heatmaps, and strategic roadmaps to support technology investment decisions.
• Provide architectural leadership and mentorship across Enterprise Architecture and ServiceNow platform teams.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Systems, Engineering, or related discipline.
• Deep expertise in:ServiceNow Enterprise Architecture (EA)Application Portfolio Management (APM)Common Service Data Model (CSDM)CMDBITSM / ITOMGovernance, Risk and Compliance (GRC/IRM)Enterprise Architecture GovernanceTechnology Lifecycle ManagementArchitecture Repositories and Data Governance
• Strong experience with Archer, Workiva, Risk Management, Controls Management, and Regulatory Compliance.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications:

• TOGAF
• ServiceNow Certified Technical Architect (CTA)

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology