Process Associate

What we are looking for: -

• We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
• This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
• Handle inbound customer interactions via chat with professionalism and empathy
• Understand customer issues and provide accurate, timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
• Document chat interactions clearly and accurately in internal systems
• 0–2 years of customer service experience (chat support preferred)
• Strong written communication skills in English
• Ability to manage multiple chat conversations simultaneously
• Prior experience in chat-based customer support
• Exposure to healthcare, insurance, or managed care processes
• Familiarity with CRM tools or chat platforms
• Excellent written communication and typing accuracy

Background Acceptance: -

Process only B.Sc, B.Com, BA, MBA graduates

Education
Bachelor of Music Education (B.M.E.), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Commerce (B.Com), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Social Work (B.S.W)
Skills Required
International Chat Process, Email Support, Chat Support, Non Voice