The position exists to support channel in assigned territory to enhance Aftermarket Business by Improving Customer Satisfaction Levels, increasing network footprints, providing technical/spares support . 1. Taking initiative in assigned territory for the Aftermarket excellence—creating differentiated offerings and ensuring Superior UPTIME .
2. Assigning workshop wise Customer Satisfaction KPIs and execution of same.
3. Review of dealer performance on KPI performance and action planning (both interim and long term) for improvements.
4. Analyzing the reasons for customer dissatisfaction and ensuring all complaints are closed fast through dealer.
5. Ensuring compliance to warranty policy and reimbursement to dealers. Usage of online system- EIBS for claims processing.
6. Conducting various Aftermarket activities.
With the objective of ensuring high level of customer satisfaction and quick resolution of customer problems.
Service Manager • Gurgaon / Gurugram, Gurugram, India
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