Key Accounts Manager - ECom / QCom

Job Title: KAM – Ecom / Qcom Experience Required: 5+ Years Location: Ahmedabad Job Summary We are looking for an experienced and data-driven E-Commerce Manager to lead and optimize our online business across marketplaces and D2C websites. The ideal candidate will manage key marketplace accounts, improve product visibility, enhance conversion rates, and drive revenue growth through strategic planning, performance marketing inputs, and cross-functional collaboration. Key Responsibilities Marketplace Management - Manage relationships and business operations with Qcom & Ecom partners. - Ensure timely listing, relisting, and optimization of product catalogues. - Drive revenue growth through promotions, ads, and platform-led opportunities. - Track and manage platform payments, returns, claims, and penalties. D2C Website Management - Oversee website updates, product pages, banners, and user experience improvements. - Coordinate with performance marketing teams for traffic and conversion optimization. - Analyse customer behaviour, A/B test funnels, and improve retention metrics. Sales Planning & Growth - Build monthly and quarterly sales plans for all e-commerce platforms. - Drive visibility via deals, pricing strategies, and exclusive online launches. - Monitor competition pricing, promotions, and new launches. - Operations, Inventory & Supply Chain Coordination Ensure optimal stock availability across fulfilment centres - Work closely with supply chain teams to minimize OOS, returns, and delivery issues. - Monitor marketplace SLAs to maintain high service performance. Marketing & Content Optimization - Coordinate with content and creative teams for A+ pages, images, and videos. - Manage marketplace ads (AMS, Flipkart Ads, etc.) and improve RoAS. - Lead review generation initiatives and improve seller ratings. Reporting & Data Analysis - Create weekly/monthly dashboards analysing sales, marketing performance, inventory, and profitability. - Identify business opportunities through data-driven insights. Key Requirements - 5+ years of hands-on e-commerce experience in marketplaces and/or D2C. - Strong understanding of marketplace algorithms, metrics, and growth levers. - Proficient in Excel, analytics tools, and marketplace portals. - Experience managing performance ads (AMS/Google/Facebook) is an advantage. - Strong communication, negotiation, and project management skills. - MBA in Sales/Marketing preferred Key Competencies - Data-driven decision making - E-commerce analytics & forecasting - Strategic planning & execution - Stakeholder management - Problem-solving & agility - Cross-functional collaboration