Roles and Responsibilities:
• Verify and qualify AI-generated leads by reviewing customer interactions and ensuring sales-ready opportunities are assigned to the Sales Team.
• Audit AI call recordings to validate customer intent, conversation quality, and the accuracy of AI-generated dispositions.
• Identify missed sales opportunities from AI interactions, including interested customers, future prospects, callback requests, and potential demo opportunities.
• Maintain accurate customer information, lead status, remarks, and dispositions, and assign verified qualified leads to the appropriate Sales Executive through the defined CRM workflow within the prescribed turnaround time (TAT).
• Monitor assigned leads throughout the sales lifecycle by coordinating with both the Sales Team and customers to track progress until closure or final disposition.
• Update the CRM with the latest lead status, customer feedback, reasons for non-closure, competitor information, and next action plans.
• Identify AI conversation gaps, missed opportunities, and disposition inaccuracies, and provide structured feedback to support continuous AI and process improvements.
• Prepare and maintain daily operational reports, lead validation reports, AI observation reports, and productivity dashboards.
Skills & Requirements:
• Roles in this field require a bachelor's degree. Strong communication, interpersonal, and negotiation skills are crucial.
• Strong analytical ability with the capability to evaluate AI-generated customer conversations and identify genuine business opportunities.
• Good understanding of CRM systems, sales processes, lead lifecycle management, and customer relationship management.
• Ability to work with AI-driven platforms, call recording analysis, and data-driven decision-making.
• Strong attention to detail, problem-solving skills, and process-oriented thinking.
• Effective time management, multitasking, and coordination skills to manage multiple lead pipelines simultaneously.
• Proficiency in Microsoft Excel, CRM applications, and business productivity tools.
Executive - Lead Acquisition • Ahmedabad, India
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