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OnGrid
Client SuccessOnGrid • Gurgaon / Gurugram, Gurugram, India
Client Success

Client Success

OnGrid • Gurgaon / Gurugram, Gurugram, India
26 days ago
Job description
About The Role

We are looking for Client Success professionals with experience in Background Verification (BGV), HRTech, Banking, Financial Services & Insurance (BFSI), FinTech, Digital KYC, or SaaS. The role involves managing enterprise clients, ensuring successful onboarding, driving product adoption, and building long-term customer relationships.

Key Responsibilities

  • Manage a portfolio of enterprise clients across BGV, HRTech, BFSI, and FinTech.
  • Drive smooth onboarding and implementation for new customers.
  • Act as the primary point of contact for client queries and escalations.
  • Build strong relationships with HR, Compliance, Risk, Operations, and Business stakeholders.
  • Ensure high customer satisfaction and retention.
  • Identify opportunities for upselling and cross-selling products.
  • Coordinate with Product, Operations, and Support teams to resolve client issues.
  • Monitor account health, adoption, and engagement metrics.
  • Conduct regular business reviews with customers.

Skills Required
fintech , Banking, Saas, Financial Services
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Client Success • Gurgaon / Gurugram, Gurugram, India

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