Inc. is a U.S. based multinational e-commerce company headquartered in Seattle Washington. Founded by Jeff Bezos in 1994 and launched online in 1995 Amazon began as an online bookstore and rapidly expanded into a broad range of product categories including digital media electronics apparel furniture grocery and everyday essentials.
At Amazon our mission is to be the most customer-centric company on Earth. Achieving this requires exceptionally talented driven and customer-obsessed leaders. As one of the worlds most recognizable brands Amazon distributes millions of products annually to customers who rely on speed quality and reliability.
Amazon is seeking an Area Manager to lead operations across Quick Commerce Hubs (Dry Grocery and Perishable). The Area Manager will consistently focus on four core pillars of safety quality customer experience and productivity. This role owns end-to-end responsibility for hub operations including budgets people development third-party logistics (3PL) management and operational performance. The Area Manager ensures 3PL partner meets defined operational SLAs across inbound outbound ICQA and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads coaching and mentoring leaders to achieve performance objectives fostering positive employee relations and building leadership bench strength within the hub.
The Area Manager plans staffing and work schedules leads quality and process improvement initiatives and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners tracks performance provides feedback and holds partners accountable for results.
This position also ensures best practices are proactively identified and shared across departments shifts and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR Finance Facilities Security & Loss Prevention IT and Operations leadership to secure resources deliver projects and support broader operational initiatives.
The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas.
This role will be based in Chennai outskirts only.
Key job responsibilities
This role owns end-to-end responsibility for hub operations including budgets people development third-party logistics (3PL) management and operational performance. The Area Manager ensures that 3PL partner meets defined operational SLAs across inbound outbound ICQA and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads coaching and mentoring leaders to achieve performance objectives fostering positive employee relations and building leadership bench strength within the hub.
The Area Manager plans staffing and work schedules leads quality and process improvement initiatives and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners tracks performance provides feedback and holds partners accountable for results.
This position also ensures best practices are proactively identified and shared across departments shifts and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR Finance Facilities Security & Loss Prevention IT and Operations leadership to secure resources deliver projects and support broader operational initiatives.
The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas.
We have a 5-day work week but given the 7 days a week operation the 2 scheduled days off will vary based on shift patterns and business needs.
As a frontline leader to understand the ground reality you will be expected to work with and help associates which may occasionally include safely lifting heavier items and shipments with required support.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 2 years of performance metrics process improvement or lean techniques experience
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Employment Type : Full-Time
Experience: years
Vacancy: 1
