SailPoint IdentityNow Engineer (SME)

Description

Job Description: SailPoint IdentityNow Engineer (SME)

Core Skills

• Design and implement workflows for user Joiner/Leaver/Mover events.
• Strong understanding of IAM concepts including user provisioning access certification and role management.
• Provide advanced support for SailPoint IdentityNow resolving complex technical issues.
• Build mapping rules certification campaigns and compliance reports for SOX PCI etc.
• Lead application onboarding and target system integrations using REST SOAP JDBC LDAP etc
• Install configure and customize IdentityNow platform modal and connectors.
• Collaborate with cross-functional teams including DevOps Engineering and Customer Success to address and resolve customer concerns.
• Manage and resolve support tickets ensuring timely and effective solutions.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Draft HLD/LLD test scripts workflow diagrams and operational runbooks.
• Onboard applications to SailPoint IdentityNow including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
• Having good exposure of application onboarding for SAP applications/Oracle business suits etc
• Experience in troubleshooting complex issues collaborating with internal teams and ensuring high customer satisfaction.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Experience with RESTful APIs and integration with other systems.
• Participate in on-call support rotation as needed.
• Provide training and guidance to junior support engineers.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills both written and verbal.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with other IAM tools such as Okta Ping Identity or Microsoft Entra ID (formerly Azure AD).

• Knowledge of cloud platforms like AWS Azure or Google Cloud.

• Certification in SailPoint IdentityNow or other IAM solutions.

Responsibilities

Job Description: SailPoint IdentityNow Engineer (SME)

Core Skills

• Design and implement workflows for user Joiner/Leaver/Mover events.
• Strong understanding of IAM concepts including user provisioning access certification and role management.
• Provide advanced support for SailPoint IdentityNow resolving complex technical issues.
• Build mapping rules certification campaigns and compliance reports for SOX PCI etc.
• Lead application onboarding and target system integrations using REST SOAP JDBC LDAP etc
• Install configure and customize IdentityNow platform modal and connectors.
• Collaborate with cross-functional teams including DevOps Engineering and Customer Success to address and resolve customer concerns.
• Manage and resolve support tickets ensuring timely and effective solutions.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Draft HLD/LLD test scripts workflow diagrams and operational runbooks.
• Onboard applications to SailPoint IdentityNow including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
• Having good exposure of application onboarding for SAP applications/Oracle business suits etc
• Experience in troubleshooting complex issues collaborating with internal teams and ensuring high customer satisfaction.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Experience with RESTful APIs and integration with other systems.
• Participate in on-call support rotation as needed.
• Provide training and guidance to junior support engineers.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills both written and verbal.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with other IAM tools such as Okta Ping Identity or Microsoft Entra ID (formerly Azure AD).

• Knowledge of cloud platforms like AWS Azure or Google Cloud.

• Certification in SailPoint IdentityNow or other IAM solutions.

Qualifications

Job Description: SailPoint IdentityNow Engineer (SME)

Core Skills

• Design and implement workflows for user Joiner/Leaver/Mover events.
• Strong understanding of IAM concepts including user provisioning access certification and role management.
• Provide advanced support for SailPoint IdentityNow resolving complex technical issues.
• Build mapping rules certification campaigns and compliance reports for SOX PCI etc.
• Lead application onboarding and target system integrations using REST SOAP JDBC LDAP etc
• Install configure and customize IdentityNow platform modal and connectors.
• Collaborate with cross-functional teams including DevOps Engineering and Customer Success to address and resolve customer concerns.
• Manage and resolve support tickets ensuring timely and effective solutions.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Draft HLD/LLD test scripts workflow diagrams and operational runbooks.
• Onboard applications to SailPoint IdentityNow including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
• Having good exposure of application onboarding for SAP applications/Oracle business suits etc
• Experience in troubleshooting complex issues collaborating with internal teams and ensuring high customer satisfaction.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Experience with RESTful APIs and integration with other systems.
• Participate in on-call support rotation as needed.
• Provide training and guidance to junior support engineers.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills both written and verbal.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with other IAM tools such as Okta Ping Identity or Microsoft Entra ID (formerly Azure AD).

• Knowledge of cloud platforms like AWS Azure or Google Cloud.

• Certification in SailPoint IdentityNow or other IAM solutions.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1