| Job Purpose | This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements. |
| Duties and Responsibilities | Ensuring completeness and accuracy of vendor related data Provide data within internal / external teams for: inspections / audits audits of Credit Operations audits of other departments within BFL Managing a team setup at Outsourced/Inhouse location Monitoring all partner onboarding channel TAT & SLAs. Handle different type of queries from field team and Business. Manage escalations from Businesses and other stakeholders. Managing Quality performance of team. Initiate multiple projects to minimize error and increase productivity of team Identify area of opportunities to simplify onboarding journey of partner. Co-ordination with Business and IT for any process change or new process implementation. Raising BRDs for any system requirement or change request. Co-ordination with business team and IT team for system change management and testing Act as project driver for projects and to produce reports for status/result tracking. Identify process improvement opportunities and champion new initiatives to make process scalable. Reconciliation between all the systems & to identify the gaps. Documents storage and reconciliation of codes. Driving the projects related to AOP LRS to achieve the business goals. Team management Participate in selection process to identify the right talent for positions within the team Determine individual training needs and development plans to build expertise and enhance skills in the team Set objectives conduct reviews and close appraisal processes for the team as per timelines Conducting team discussions on AOP related activities like financials and Projects |
| Key Decisions / Dimensions | Following decisions are taken by the role: Facilitate businesses in onboarding right vendors Ensure seamless execution of code creation on multiple systems Manage productivity of agents and to keep improving the same |
| Major Challenges | RBI related vigilance in maintaining vendor related documents (agreements KYC etc.) and data Multiple system level issues / challenges which take higher time to get resolved Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes |
| Required Qualifications and Experience | a)Qualifications MBA / Graduate b)Work Experience Minimum 8 years of experience in financial industry Past experience in onboarding and operations will be an added advantage Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance |
Required Experience:
Manager
Cluster Manager Outsourcing Compliance • Pune, Maharashtra, India
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