Technical Lead, Support Engineering

• Noida
• Remote

Job Description

About the Role

We are looking for a Technical Lead to join our Global Operations & Engineering Team in Noida. You will work on scalable backend systems client apps and operational reliability solving challenging problems and ensuring smooth experiences for millions of users.

Responsibilities:

• Provide technical leadership to developers on support-related tasks/issues
• Manage local and remote developer teams within the region
• Responsible for bug fixes in the production applications and verify resolution
• Feature development SDK updates code enhancement refactoring and review
• Write unit and integration tests
• Customer discussions requirements analysis and testing support
• Deploy builds to test and different environments
• Participate in status meetings with team members and if required with clients or other stakeholders
• Maintain effective communication and a healthy relationship with internal project leads team members manager and clients
• Provides estimates for the tasks
• Work with Accedo cross-functional teams to manage third-line fixes
• End-to-end ticket/issue management from generation through to closure whenever necessary
• Review fixes from juniors or global engineers
• Coaching and management of junior level and arranging frequent training and sharing learnings with the group
• Provide proactive suggestions and improvements for clients process and services
• Develop and update documentation confluence and SOP for development-related tasks and activities
• Creative and provide proactive suggestions for development tools processes documentation upsells and improvements
• Ongoing documentation of the work being done and knowledge transfer.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1