Technical Account Manager

About the Role We're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions. You'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations. What You'll Do: Client Advisory & Relationship Management - Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts - Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings - Build and evolve client technology roadmaps aligned to business priorities and growth plans - Assist clients with technology budgeting, lifecycle planning, and prioritization of strategic initiatives - Identify opportunities for additional services that create measurable business value for clients Assessment & Strategic Analysis - Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks - Proactively monitor client environments and service performance to identify risks and improvement opportunities - Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations Governance & Documentation - Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews - Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements - Follow standardized templates, delivery methodologies, and quality standards across all client engagements Cross-Functional Collaboration - Partner with advisors, project managers, engineers, solution architects, cybersecurity professionals, and sales teams to support client success - Advocate for client needs internally while coordinating internal resources to ensure successful delivery - Contribute to internal practice development — process improvement, playbooks, and knowledge sharing What You Bring: Experience - 3–7 years of experience in Technical Account Management, IT consulting, customer success, account management, or technology leadership - Experience within a Managed Service Provider (MSP), technology consulting, or enterprise IT environment strongly preferred - Demonstrated track record of managing client relationships and leading technology-focused business discussions Technical Knowledge - Working knowledge of enterprise infrastructure, networking, and cloud platforms (Microsoft Azure and Microsoft 365 preferred) - Familiarity with cybersecurity principles, IT service management practices, and technology lifecycle management - Understanding of governance frameworks and managed services delivery models - Ability to translate technical architectures and service metrics into business-relevant insights for client stakeholders Business Acumen - Strong understanding of business operations, strategic planning, and risk management - Ability to connect technology recommendations to measurable business outcomes and ROI - Experience facilitating executive-level conversations and business reviews Soft Skills - Exceptional communication and presentation skills, with the ability to speak to both technical and non-technical audiences - Proven ability to build trusted advisor relationships and influence stakeholders - Strong organizational, problem-solving, and time-management skills Why Join Us This role sits at the intersection of technology and strategy — a genuine opportunity to shape client outcomes, not just report on them. You'll work closely with cross-functional experts, build long-term trusted relationships, and grow your advisory capabilities in a role designed for someone who wants more ownership, not less.