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Netcore Cloud
Customer Success - AM/ ManagerNetcore Cloud • Gurgaon / Gurugram
Customer Success - AM/ Manager

Customer Success - AM/ Manager

Netcore Cloud • Gurgaon / Gurugram
22 days ago
Job description
  • Develop an intimate understanding of your customers businesses
  • Develop a network of champions within each account through education,
  • coaching and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing
  • thought leader/subject-matter-expert and help them in creating marketing
  • strategy user lifecycle journey
  • Collaborate with customers to develop, launch, and manage marketing
  • campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and
  • analytics
  • Enlighten our customers with insights garnered from their own data and
  • industry trends
  • Ensure customers get maximum value from customer engagement by leveraging
  • full platform functionality
  • Handle customer concerns with confidence, putting them at ease
  • Generate Case Studies, Testimonials PR from customers opportunities
  • Learn best of the marketing technologies and concepts
  • Opportunity to work with diverse of clients in diverse industries and learn
  • their marketing concepts
  • Represent on behalf of customers/company at different forums/webinars

Qualifications

  • MBA in Marketing is a plus
  • 2 to 12 years of experience in digital marketing, CRM or Customer Success
  • (Ideal)
  • Strong attention to detail, dedicated work ethic, organized, and strong
  • communication skills desired
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills - diagnosis, root-cause assessment, option
  • evaluation and resolution
  • Ability to communicate clearly and strategically with clients, team
  • members, and the marketplace
  • Ability to respond quickly to critical issues and roadblock
  • Good communication skills (Written/Oral)
  • Excellent presentation skills

Skills Required
Customer Success, Communication Skills, Time Management, Presentation Skills, Crm
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Customer Success - AM/ Manager • Gurgaon / Gurugram

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