Sr SAAS Administrator, Enterprise Applications

The Sr SaaS Administrator is responsible for managing the full lifecycle of SaaS applications across the organization, with a strong focus on leveraging artificial intelligence to drive efficiency, insight, and innovation. This role oversees the discovery, optimization, security, and governance of SaaS platforms to maximize business value, ensure regulatory compliance, and enable data-driven decision-making in a HIPAA-compliant environment.

In addition to administering core enterprise platforms including Jira, Jira Service Management (JSM), Confluence, Jira CMDB (Assets), and Statuspage, this role designs and implements AI powered automations, intelligent workflows, and predictive insights to enhance operational performance and user experience.

Key Responsibilities:

• Manage the SaaS life cycle: discover SaaS usage, manage SaaS configuration policies, optimize SaaS entitlements, automate SaaS-related employee onboarding and offboarding processes, measure and publish reports on SaaS usage and costs for IT leadership
• Collaborate with digital workplace engineering & security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps
• Research, prototype, and implement emerging AI capabilities and advanced scripting solutions to continuously improve SaaS operations, user experience, and enterprise automation maturity
• Administer and optimize Atlassian platforms (Jira, JSM, Confluence, Assets/CMDB, Statuspage, Atlassian Analytics) by embedding AI driven capabilities. Utilize scripting and APIs to extend platform functionality, support complex migrations, and integrate third-party AI tools.
• Integrate SaaS and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT)
• Engage with vendors' support teams to resolve platform issues
• Create and communicate knowledgebase articles to support IT staff and minimize support overhead
• Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs)
• Continuing to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement
• Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures
• Actively contribute to team initiatives by sharing expertise in AI, automation, and scripting. Mentor team members on modern automation practices, foster a culture of innovation, and drive adoption of intelligent solutions across the organization

Required Qualifications:

• Bachelor's degree in IT or related field
• 3+ years of experience in IT operations, SaaS administration, and supporting cloud-based Atlassian applications (Jira, Jira Service Management, Confluence)
• Proven 1-2 experience leveraging artificial intelligence and advanced scripting (e.g., Python, PowerShell, REST APIs)
• Strong analytical, problem-solving, collaboration, and documentation skills
• Familiarity with ITSM, IAM, CMDB systems
• Experience working with audit, privacy, and security requirements, including SOC2, and HIPAA
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
• Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment
• Ability to learn new technologies and explain technical issues to diverse audiences is preferred
• Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications, are preferred

Skills Required
Artificial Intelligence, Iam, Cmdb, Itsm