| Job Purpose | Design and implement scalable cloud-native Unified Communication (UC) and VoIP architectures aligned with enterpriserequirements. Architect SIP-based communication systems WebRTC platforms and real-time voice/media infrastructure. Build and optimize contact center platforms including inbound outbound and omnichannel communication systems. Develop and enhance dialer capabilities (predictive progressive blended manual) for business use cases. Ensure high availability performance optimization and fault tolerance across communication platforms. Define and enforce security compliance and data protection frameworks for voice and digital channels. Drive API-first and microservices-based architecture for scalable communication services. Collaborate with cross-functional teams (Dev Infra Network Product) for end-to-end delivery and operations. |
| Duties and Responsibilities | Key Responsibilities End to end design the Uni-connect solution and managing the Uni-connect development team Unified Communication & VoIP Architecture Design and implement SIP RTP and WebRTC-based communication systems. Architect scalable VoIP platforms using tools like Kamailio OpenSIPs Asterisk and FreeSWITCH. Build high-performance media handling using RTPEngine and WebRTC gateways. Contact Center Solutions Design and manage omnichannel contact center platforms (voice chat bot IVR). Implement inbound and outbound campaign management systems. Enable CPaaS-based integrations for voice automation (IVR ASR TTS bots). Dialer Systems Develop and optimize predictive progressive blended and manual dialer systems. Improve call routing strategies pacing algorithms and agent productivity. Ensure compliance with DNC retry logic and regulatory requirements. Cloud & Microservices Architecture Design microservices-based architecture using Docker and Kubernetes. Build API-first communication platforms with scalable service orchestration. Ensure multi-tenant architecture and horizontal scalability. Performance & Reliability Ensure high availability fault tolerance and disaster recovery (DR/BCP). Optimize latency call quality (QoS) and system throughput. Monitor and improve system performance using real-time metrics and logs. Security & Compliance Implement secure SIP signaling media encryption and access controls. Ensure compliance with telecom and data security regulations. Define audit frameworks and secure data handling practices. Collaboration & Leadership Work with Dev Infra Network and Product teams for seamless delivery. Mentor engineering teams on best practices in VoIP and system design. Drive architecture governance and technical decision-making. |
| Key Decisions / Dimensions | Yes Responsible for key architectural decisions technology stack selection and system design approaches. |
| Major Challenges | Designing highly scalable and low-latency real-time communication systems. Ensuring high availability and fault tolerance in distributed VoIP environments. Managing interoperability between multiple vendors and telecom providers. Handling large-scale outbound campaigns with compliance constraints. Maintaining call quality across varied network conditions. |
| Required Qualifications and Experience | a)Qualifications BE / in Computer Science Electronics Telecommunications or related field b) Work Experience 5 years of experience in telecom / contact center / unified communications domain c) Core Technical Expertise Strong hands-on experience in SIP RTP VoIP and WebRTC technologies Experience with Kamailio OpenSIPs Asterisk FreeSWITCH RTPEngine d) Programming & Scripting Proficiency in C/C Go Python Lua Perl Shell scripting e) Databases & Messaging Experience with PostgreSQL MySQL MongoDB Messaging systems like Kafka RabbitMQ f) Platforms & Tools Docker Kubernetes Microservices architecture FusionPBX FreePBX Jitsi Dialogflow g) Domain Expertise Contact Center Platforms (Omnichannel Campaign Management) CPaaS & Voice Automation (IVR Bots ASR/TTS) PBX & Unified Communication systems WebRTC media infrastructure h) Additional Skills Strong understanding of real-time communication architecture Experience in multi-tenant and enterprise-scale deployments Exposure to Avaya or enterprise UC ecosystems is a plus Familiarity with incident management monitoring and change management processes |
National Lead IT • Pune, Maharashtra, India
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