| Job Purpose | To design develop configure and support ServiceNow TPRM and GRM/GRC module requirements including custom application development integrations workflow automation reporting and production support while ensuring secure scalable and compliant platform delivery. |
| Duties and Responsibilities | Develop and configure ServiceNow TPRM and GRM/GRC module features based on approved functional and technical requirements. - Build and enhance workflows business rules client scripts script includes UI policies UI actions notifications scheduled jobs and data models as required. - Develop integrations using REST/SOAP APIs import sets transform maps MID Server or other approved integration methods as per solution design. - Apply Java development experience to support enterprise application logic API understanding integration patterns debugging and code quality practices. - Work with functional teams to convert user stories into technical design configuration development unit testing and deployment packages. - Support UAT defect fixing production issue analysis release validation and post-go-live stabilization for ServiceNow compliance and risk workflows. - Maintain technical documentation deployment notes configuration records and reusable development standards for ServiceNow platform changes. - Ensure adherence to coding standards security guidelines role-based access control audit trail requirements and change management processes. |
| Key Decisions / Dimensions | Choose appropriate ServiceNow configuration or scripting approach within approved technical design and platform standards. - Identify root cause for defects recommend fixes and validate whether issues require configuration code data or process correction. - Recommend technical improvements to simplify workflows improve performance reduce manual effort and strengthen compliance controls. - Escalate technical blockers integration dependencies security concerns or design deviations to the technical lead/project lead. |
| Major Challenges | Understanding complex TPRM risk compliance and audit business processes and converting them into maintainable ServiceNow configurations. - Managing custom development while avoiding over-customization and maintaining platform upgrade compatibility. - Ensuring data quality access control integration reliability and audit readiness across multiple workflows and stakeholder groups. - Resolving defects and production issues within agreed timelines while coordinating with business compliance Infosec and vendor teams. |
| Required Qualifications and Experience | Educational QualificationsGraduate degree in Engineering Computer Science Information Technology Information Systems or equivalent. ServiceNow certifications such as CSA CAD or CIS-GRC/IRM will be preferred. Experience7-9 years of total IT experience with hands-on ServiceNow development and configuration experience. Exposure to ServiceNow TPRM GRM/GRC IRM risk compliance audit or vendor risk processes is preferred. Core Functional / Technical SkillsServiceNow scripting Java development experience JavaScript Glide APIs Business Rules Script Includes Client Scripts UI Policies Flow Designer Workflow ACLs catalog/configuration notifications scheduled jobs and debugging. Additional SkillsREST/SOAP integrations API concepts JSON/XML import sets transform maps data loads MID Server understanding reports and dashboards. Behavioral CompetenciesUnderstanding of third-party risk management governance/risk/compliance workflows control testing issue management policy compliance audit process and IT compliance controls. |
Required Experience:
Senior IC
Lead ITSenior Lead IT • Pune, Maharashtra, India