Job descriptionWhy UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Why UKG:
At UKG, the work you do matters. The solutions you support, the experiences you shape, and the value you help customers realize all contribute to meaningful impact. Every day, tens of millions of workers rely on our workforce operating platform to do their jobs, grow their careers, and support their organizations.
We're always learning, improving, and challenging what's possible. You'll find flexibility, strong benefits, and a team that works together to succeed. Because at UKG, your work matters—and so do you.
About The Team:
You'll be part of the Adoption & Value Realization team, focused on helping customers successfully adopt UKG solutions and achieve measurable business outcomes. This team partners closely with sales, services, and customer success to guide organizations through change, improve readiness, and maximize long-term value.
About The Role:
You'll lead organizational change management and user adoption efforts for customers in India while supporting global engagements that require in-region expertise. Your work will help customers accelerate adoption, improve readiness, and realize value from their investment.
You'll lead change management and user adoption initiatives across customer engagements
You'll partner with sales, solution consulting, and services teams to support deal strategy and position adoption services
You'll deliver consulting focused on stakeholder alignment, communications, training adoption, and change impact mitigation
You'll collaborate with delivery teams to integrate adoption strategies into implementation and post-go-live plans
You'll develop scalable frameworks, tools, and reusable assets to strengthen adoption capabilities in the region
You'll improve customer adoption, satisfaction, and long-term value through structured change strategies
You'll provide insights to leadership on customer needs, market trends, and opportunities to expand adoption services
About You:
Basic Qualifications:
You have experience in change management, user adoption, enablement, consulting, or a related customer-facing role
You have supported enterprise customers through transformation, implementation, or adoption initiatives
You collaborate effectively with pre-sales and delivery teams in a services or consulting environment
You communicate clearly and influence stakeholders across different levels of an organization
You hold a bachelor's degree or have equivalent practical experience
Preferred Qualifications:
Certification in change management such as Prosci or similar methodology
Experience working in software-as-a-service, human capital management, or enterprise software environments
Experience supporting large or strategic customer engagements
Background in organizational transformation, adoption strategy, or post-go-live optimization
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]
Skills Required
Communications, Consulting, Training, user adoption, Change Management
