Job Title: Centre Head/ Manager – University Creche
Department: People & Culture
Location: BML Munjal University, Gurugram
Reporting To: Director – People & Culture
Position Summary
The Centre Head will be responsible for the overall management and smooth functioning of the University Creche. The role requires ensuring a safe, nurturing, stimulating, and development-focused environment for children while maintaining high standards of care, hygiene, security, and parent engagement. The incumbent will oversee day-to-day operations, supervise creche staff, plan age-appropriate learning and engagement activities, and ensure compliance with all relevant policies and safety protocols.
Key Responsibilities:
Child Care & Development
- Ensure the physical, emotional, social, and developmental well-being of all children enrolled in the creche.
- Design and implement age-appropriate learning, engagement, and experiential activities.
- Monitor children's progress and developmental milestones and provide periodic updates to parents.
- Foster an inclusive, caring, and child-friendly environment.
Operations & Administration
- Manage the day-to-day functioning of the creche.
- Maintain attendance records of children and staff.
- Ensure adherence to creche policies, operational guidelines, and standard operating procedures.
- Oversee enrolment, onboarding, and exit processes for children.
- Maintain accurate records and documentation related to admissions, attendance, incidents, and parent communications.
Safety, Security & Compliance
- Ensure the highest standards of child safety, security, hygiene, and emergency preparedness.
- Monitor access control systems and visitor management processes.
- Conduct regular safety inspections and ensure compliance with University guidelines and statutory requirements.
- Manage incident reporting and coordinate timely resolution of concerns.
Parent Engagement
- Serve as the primary point of contact for parents and guardians.
- Address parent queries, concerns, and feedback in a timely and professional manner.
- Organize periodic parent interactions, orientation sessions, and feedback meetings.
- Build a collaborative partnership with parents to support children's development.
Team Management
- Supervise and guide caretakers and support staff.
- Prepare duty rosters and ensure adequate staffing levels.
- Conduct regular team meetings and training sessions.
- Promote a culture of care, professionalism, and continuous improvement.
Learning & Enrichment
- Develop monthly activity calendars and engagement plans.
- Organize celebrations, thematic activities, storytelling sessions, art and craft activities, and experiential learning opportunities.
- Ensure a balance between structured learning and free play.
Stakeholder Management
- Coordinate with People & Culture, Administration, Security, Housekeeping, and Health Services teams to ensure seamless operations.
- Support audits, inspections, and compliance reviews as required.
Qualifications & Experience
- Bachelor's or Master's degree in Early Childhood Education, Child Development, Psychology, Education, Social Work, or a related field.
- Minimum 7–10 years of experience in managing a preschool, daycare, creche, or early childhood centre.
- Experience in team supervision and parent engagement is essential.
- Certification in Early Childhood Care & Education (ECCE) will be preferred.
Required Competencies
- Strong understanding of child development and early childhood education.
- Excellent interpersonal and communication skills.
- High level of empathy, patience, and emotional intelligence.
- Strong organizational and administrative capabilities.
- Ability to manage multiple stakeholders and resolve concerns effectively.
- Knowledge of child safety, health, and hygiene standards.
- Proficiency in MS Office and basic record management systems.
Key Performance Indicators (KPIs)
- Child safety and compliance adherence.
- Parent satisfaction and engagement.
- Quality and consistency of learning and engagement activities.
- Timely resolution of concerns and grievances.
- Operational efficiency and record management.
- Staff supervision and development.
Interested candidates meeting the above criteria can share their resume directly at [HIDDEN TEXT]
Skills Required
Child Safety, Ms Office, Social Work, Early Childhood Education, Child Development, Psychology
