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Spectra Technovision (India) Pvt. Ltd.
Sr. Technical Associate (no outstation candidates)Spectra Technovision (India) Pvt. Ltd. • Jūnāgadh, IN
Sr. Technical Associate (no outstation candidates)

Sr. Technical Associate (no outstation candidates)

Spectra Technovision (India) Pvt. Ltd. • Jūnāgadh, IN
26 days ago
Job description
Job Role - Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support - Working closely with L1 level support team and development team to identify and troubleshoot reported issues - Analyze and debug issue that has been reported by customer. - Identification and escalation of issues to appropriate team for urgent attention. - Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server - Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. - Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. - Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. - Escalate unresolved queries to respective departments for accurate redressal.
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Sr. Technical Associate (no outstation candidates) • Jūnāgadh, IN

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