International Voice Support

Description

We are seeking a motivated and customer-oriented individual for the position of International Voice Support in India. This role involves providing high-quality assistance to our international clientele, ensuring their needs are met and issues are resolved promptly.

Responsibilities

• Provide exceptional voice support to international clients via phone and other communication channels.
• Resolve customer queries and technical issues efficiently and effectively.
• Document and track customer interactions and feedback in the CRM system.
• Collaborate with cross-functional teams to improve customer experience and support processes.
• Participate in training and development sessions to enhance product knowledge and support skills.

Skills and Qualifications

• Excellent verbal and written communication skills in English and other international languages (if applicable).
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service software and CRM systems.
• Ability to handle difficult customer interactions professionally.
• Basic technical knowledge related to the products or services offered by the company.

Education
MBBS, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies
Skills Required
Problem Solving, Time Management, Adaptability, Language Proficiency, Technical Troubleshooting, Call Management, crm software, Customer Service