QA Engineer

The role

Were hiring a QA & Engineering Analyst to strengthen our delivery operations and ensure the quality of our technology solutions. Youll be the guardian of our product quality supporting our engineering team while they focus on building innovative solutions for our clients and internal teams. This role is essential to maintaining our reputation for excellence and enabling our team to move fast without breaking things.This isnt just about finding bugs. Its about being a quality advocate a process improver and a bridge between technical complexity and business needs. Youll work across our technology stack from our proprietary Leap platform to client-facing solutions ensuring everything we ship meets our high standards.
Youll be a key enabler of our engineering teams productivity handling the operational tasks that free up senior developers to focus on complex problem-solving and innovation. Your work directly impacts our ability to deliver quality solutions at pace.
What youll do

• Quality Assurance & Testing
• Perform comprehensive manual QA across black box regression and cross-browser testing scenarios
• Conduct thorough UX and functional testing providing detailed feedback that developers can act on immediately
• Test new features and updates before client deployment ensuring reliability and performance
• Develop and maintain testing protocols that scale with our growing product suite
• Create detailed test cases and documentation for recurring testing scenarios

Support & Issue ResolutionInvestigate and triage technical issues providing developers with clear actionable bug reports rather than vague problem descriptionsAct as first line of support for internal technical issues resolving where possible and escalating effectively when neededMaintain our issue tracking system ensuring all problems are properly documented and followed through to resolutionSupport urgent client issues by quickly identifying root causes and coordinating with the development team
Operations & Process ImprovementAssist with IT operations and internal rollouts including MDM (Mobile Device Management) and new tooling implementationsDrive adoption of ISO 27001 compliance processes ensuring all team members understand and follow security protocolsCreate and maintain comprehensive internal support documentation that enables self-service problem resolutionMaintain testing environments and demo systems ensuring theyre always ready for client presentations and internal testing
Technical Enablement

• Prepare detailed issue tickets that can be efficiently handled by AI agents and automated systems (as we expand our AI-powered development workflows)
• Support the technology teams adoption of new tools and processes providing training and documentation
• Gather and document technical requirements from non-technical stakeholders translating business needs into clear technical specifications

About you

• You have experience in QA roles and understand the importance of systematic testing approaches
• You ideally have a ISTQB testing certification
• You have strong technical aptitude but can communicate complex issues in simple clear terms
• Youre detail-oriented and methodical but also pragmatic about where to focus your efforts for maximum impact
• You understand web technologies browsers and common technical issues that affect user experience
• Youre proactive in identifying process improvements and comfortable suggesting better ways of working
• You can work independently and prioritize effectively in a fast-paced environment
• You ideally have a background/experience in technical support
• You have experience working with Google Workspace and Macs
• You take ownership of problems and see them through to resolution even when the solution involves multiple team members.
• You have experience with issue tracking systems and are comfortable with basic technical documentation
• Youre comfortable with ambiguity and can adapt to changing priorities as business needs evolve

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1