Client Delivery Manager SAP Private Cloud- T3 Pune

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do

SAP Private Cloud Organization is responsible for providing cloud hosted infrastructure technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP Private Cloud Organization and act as the voice of the client within SAP.
• Accountable for entire SAP CDM engagement lead the engagement with supporting functions and roles to deliver as per contract scope and in line with customer expectations.
• Offer comprehensive knowledge on SAP S/4HANA architecture conversion migration path methodology and tools.
• Understand the SAP high availability or disaster recovery architecture network and virtual technologies (load-balancer virtual machine)
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation point for delivery-related topics (Incidents Service Requests and other customer requirements).
• Ensure seamless alignment across multiple CE&A GCO and other SAP internal and external stakeholders.
• Identify top issues define & execute service plan activities an
• Support commercial change request management in the client lifecycle perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

What do you need to bring:

• Minimum 8 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
• Fluency in English is mandatory
• Proven track record in managing client engagements e.g. in Service Delivery Management Consulting or Pre-Sales settings.
• Strong customer orientation with a focus on relationship- expectation- and de-escalation management.
• Comprehensive knowledge on SAP S/4HANA architecture conversion migration path methodology and tools.
• Knowledge of IT trends their impact on business strategies and SAPs strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis IT Service Management Project Management Cloud Hyperscalers certification (AWS Azure GCP) is a plus

Meet your team

CDM organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

Location - Pune only

#ITT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455269 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Required Experience:

Manager

Experience: years
Vacancy: 1