Customer Specialist Cloud & Platform

Tata Tele NxtGen Solutions (TTNS) is 100% owned subsidiary of Tata tele Services focused on providing Cloud & Platform solutions to Indian SMBs. Cloud infra-adoption in SMB is still at an early stage and customers dont have good technical expertise in Cloud infra & AI.

As a Customer Success Manager Azure & Security you will be the key point of contact for customers adopting Microsoft Azure solutions. Your mission is to drive customer success by ensuring secure and effective adoption of TTBS offered services managing customer relationships and supporting long-term strategic cloud and security goals.

Its an Individual Contributor role.

1. Act as a trusted advisor for customers implementing Azure infrastructure services and security frameworks.
2. Lead onboarding training and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g. Defender Sentinel Entra).
3. Monitor customer health usage and satisfaction to proactively address risks and promote solution value.
4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
5. Collaborate with technical delivery cloud architecture and support teams to ensure customer success and alignment.
6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
7. Maintain a deep understanding of Microsofts Azure & Security roadmap to guide clients on optimization and innovation.
8. Identify expansion and upsell opportunities in areas like Azure cost optimization compliance Zero Trust architecture etc.

1. B. Tech (Computer Science Electronics etc.)
2. 5-8 years in Customer Success Technical Account Management or Cloud Consulting with a focus on Azure .
3. Strong knowledge of Microsoft Azure including core services (IaaS PaaS) networking identity and security features.
4. Familiarity with Security solutions: Defender for Cloud SIEM SOAR VAPT SOC Purview etc.
5. Experience with compliance frameworks (e.g. NIST ISO 27001 ISO 20000 GDPR) and security best practices in the cloud.
6. Ability to manage technical conversations with C-level stakeholders and IT teams.
7. Strong project management communication and interpersonal skills.
8. Certifications preferred:
   • Microsoft Certified: Azure Solutions Architect Expert
   • Microsoft Certified: Security Compliance and Identity Fundamentals
   • Microsoft Certified: Azure Security Engineer Associate

1. Personal Attributes

1. Self-learning mindset. Constantly keeping up to date on new solution areas in Azure.
2. Understand customer needs articulate value & and offer them solutions.
3. Withstand pressure and contribute as a team player
4. Target oriented