Client Success Manager (SEODigital Marketing)

Job Summary

We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships ensuring successful campaign execution coordinating with internal teams and driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for assigned SEO and digital marketing clients.
• Build and maintain strong long-term client relationships.
• Understand client goals and translate them into actionable strategies with internal teams.
• Coordinate with SEO content paid marketing and web development teams to ensure timely project delivery.
• Monitor campaign progress analyze performance and present regular reports and insights to clients.
• Conduct client meetings performance reviews and strategy discussions.
• Identify opportunities for upselling and cross-selling digital marketing services.
• Resolve client concerns proactively and ensure a high level of customer satisfaction.
• Manage multiple client accounts while maintaining quality and meeting deadlines.
• Lead mentor and coordinate with account management or client servicing teams to improve operational efficiency.

Required Qualifications

• Bachelors degree in Marketing Business Administration Communications or a related field.
• 7 years of experience in Client Success Account Management or Client Servicing.
• Prior experience working in a digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO digital marketing and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross-functional teams.
• Excellent communication presentation and stakeholder management skills.
• Strong problem-solving organizational and project management abilities.

  Preferred Skills

• Working knowledge of SEO concepts Google Analytics Google Search Console and digital marketing reporting tools.
• Familiarity with PPC social media marketing content marketing and website optimization.
• Experience using CRM and project management tools.
• Ability to interpret campaign data and provide strategic recommendations.
  
  About Us
  EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. Weve partnered with Fortune companies eCommerce brands SaaS firms and VC-funded startupshelping over a dozen billion-dollar companies with consulting technology and digital transformation.
  We take pride in our fun collaborative and growth-focused culture built onintegrity creativity innovation mindfulness and goal is simplemake life better by giving people peace of mind through impactful solutions.
  
  Why Join Us
• Equal Opportunity Employer:We value diversity and inclusivity across all teams.
• Flexible Timings:Enjoy the freedom to balance work and life your way.
• Global Exposure:Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
• Retreats & Celebrations:Connect unwind and celebrate with fun Fridays and festive events.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1