Customer Relationship And Optimizely, EPI Server

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role - Manage and enhance customer relationship solutions using Optimizely (Episerver) to improve customer engagement and digital experiences. - Gather business requirements, analyze customer journeys, and translate them into scalable Optimizely-based solutions. - Configure, customize, and support Optimizely CMS, Commerce, and Digital Experience Platform (DXP) implementations. - Collaborate with business stakeholders, developers, marketing teams, and project managers to deliver customer-centric solutions. - Monitor platform performance, optimize user experiences, and provide ongoing support, training, and best-practice recommendations. Your Profile - 5+ years of experience in Customer Relationship Management, Digital Experience Platforms, or Optimizely (Episerver) implementations. - Strong hands-on experience with Optimizely CMS, Episerver Commerce, Personalization, and DXP platform. - Knowledge of Customer Experience (CX), CRM processes, content management, and digital marketing workflows. - Experience working with .NET/C#, APIs, integrations, SQL Server, Azure Cloud, and Agile methodologies. - Excellent stakeholder management, communication, problem-solving, and client-facing skills with the ability to drive customer success initiatives. What you will love about working here - You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. - You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. - At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com