Customer Activation - Cloud Subscription

1) Are you someone who takes pride in turning complex order operations into smooth, precise, and efficient processes that drive global impact

2) Want to be part of a team that powers Microsoft's global licensing and cloud business with precision, efficiency, and a mindset for growth

If yes, we'd love to have you on our team.

You'll work with a global team that values transparency, inclusion, and continuous learning — where your ideas can help shape how businesses manage technology and licensing worldwide.

Role Overview

The Associate's role is to help in onboarding the customer across functions Microsoft Volume licensing, Microsoft Cloud, Partner Business (Hosting and Indirect Cloud) and SoftwareOne offerings. To onboard new / existing customers with Microsoft, SW&C Customer Setup & Activation Team onboard the customer which includes providing of licenses, contract setup in ERP, Portal setup and subscription activation.

Working collaboratively, team members handle various tasks to enhance business growth, emphasizing efficiency, accuracy, and speed. The focus is global, with direct reporting to the Team Leader at SW&C and close collaboration with the Global Service Owner.

Roles and Responibilities

• Assist the local subsidiaries with the setup of new customer's onboarding on Cloud.
• Setup of Portals to onboard the customers on PyraCloud, Microsoft, and OneClub.
• Creation of contracts in ERP system
• Mirroring of newly activated Contracts in the ERP system.
• Data Management to reflect actual performance and price levels.
• Assist with changes on the customer portal.
• Clean up and standardization of contract cards across the region, according to program rules and status.
• Download of explore.ms data that will enable the business to analyze performance and act on opportunities.
• Assist in the sharing of the above data on the regional SharePoint Portals.
• Responsible to achieve SLA and quality as defined by process.
• Committed to using standard processes in daily operations.
• Collaborates with internal partners to meet objectives.
• Automate bulk and repetitive tasks

Job Requirements

• Graduate/Post Graduate Degree holder
• 2 to 3 years of prior experience in similar role
• Candidate must possess decision-making, problem solving and negotiating skills.
• Excellent English written & verbal Skills
• Excellent Excel Skills
• Ability to analyze information with attention to details.
• Ability to work in a fast-paced environment.
• Ability to research multiple sources to find data.

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Skills Required
Data Management, Excel, Erp System