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steerlean consulting
Cloud Engineer IIIsteerlean consulting • Gurgaon / Gurugram, India
Cloud Engineer III

Cloud Engineer III

steerlean consulting • Gurgaon / Gurugram, India
30+ days ago
Job description
Duties

Experience - 8+ years

Core ServiceNow Platform Skills

  • ServiceNow Scripting: Proficient in Glide API, Business Rules, Script Includes, and Client Scripts
  • Flow Designer: Ability to build and manage lifecycle automation and Breakfix workflows
  • Data Model Knowledge: Deep understanding of alm_asset, alm_hardware, cmdb_ci, and normalization tables
  • UI Policies & Catalog Development: Create catalog items with variables, UI scripts, and service catalog flows
  • IntegrationHub / REST APIs: Experience with third-party integrations like procurement systems, SCCM, JAMF
  • Discovery & CMDB: Ability to map assets to CIs and leverage discovery data effectively

Specialized HAM Knowledge

  • Asset Lifecycle States: Understanding of HAM stages: Ordered -> Received -> In Use -> Retired/Disposed
  • HAM Pro Features: Familiarity with normalization, reclamation, asset return, and audit tracking
  • Stockroom & Transfer Order Logic: Configure and script stock movement and fulfillment
  • Model Normalization: Using Normalization Content Service (NCS) to standardize asset data
  • Breakfix & Return Flows: Design and troubleshoot asset replacement workflows

Process And Reporting Skills

  • KPI/Reporting: Create dashboards for asset compliance, aging, and ownership
  • Compliance & Audit Support: Enable lifecycle tracking for audit readiness
  • Data Quality Management: Validate data sources, clean up records, and use transform maps

Collaboration & Soft Skills

  • Stakeholder Communication: Work with product managers, procurement, and IT teams
  • Agile Delivery: Participate in sprints, write user stories, and handle iterative delivery
  • Documentation: Maintain technical docs, SOPs, and transition guides

Skills

Required ServiceNow Certifications:

  • ServiceNow CSA – Certified Sys Admin (Mandatory)
  • ServiceNow CAD – Certified Application Developer (Mandatory)
  • ServiceNow CIS (mainline certifications) – 2 Mandatory, CIS - HAM preferred

Desired Skills

  • Experience with creating enterprise software in the one of the application domains in which ServiceNow competes
  • Familiarity with SOA technologies including as REST, SOAP.
  • Evaluation technology innovations in the marketplace and ability to incorporate into product roadmap.
  • Strategic thinker with the ability to challenge the status quo, drive change, engineer innovative solutions and deliver results
  • Demonstrated aptitude for learning new technologies quickly
  • Drive the continuous improvements of our implementation methodology and service offerings based on customer experiences
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ServiceNow CTA preffered.
Skills Required
catalog development , Business Rules, Rest Apis, Client Scripts, Ui Policies, KPI Reporting
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Cloud Engineer III • Gurgaon / Gurugram, India

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