Customer Support Executive

Job Title: Customer Support Executive (International Voice Process)

Company: Leading MNC

Location: Gurugram

Salary: ₹25,000 – ₹35,000 CTC + Possible Incentives + Travel allowance OR Cabs

Shift: Rotational / Night Shift

Working Days: 5.5 Days

Job Overview

We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.

Key Responsibilities

• Handle inbound customer calls for international clients
• Resolve queries related to orders, payments, returns, and services
• Provide accurate information and quick resolutions
• Maintain proper documentation of customer interactions
• Meet quality, compliance, and productivity KPIs
• Ensure high customer satisfaction at every interaction

Eligibility Criteria

• Qualification: Undergraduate / Graduate (any stream)
• Experience: Minimum 6 months in International BPO
• Communication: Excellent English (mandatory)
• Comfortable with night shifts & rotational offs
• Immediate joiners preferred

Perks & Benefits

• Night shift allowance (for males)
• Cab facility for females
• PF, ESI & other benefits
• Growth in international BPO domain

Education
MBBS, Doctor of Public Health (DrPH), Doctor of Physical Therapy, Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Doctor of Psychology (Psy. D./D. Psych.), Master in Computer Application (M.C.A), Doctor of Veterinary Medicine (DVM), Bachelor of Applied Science (BAS), Master of Law (M.L/L.L.M), Bachelor Of Technology (B.Tech/B.E), Doctor of Medicine (M.D/M.S), Master of Library & Information Science (MLIS), Doctor of Optometry, Diploma, Bachelor of Business Administration (B.B.A), Doctor of Pharmacy (PharmD), Master of Public Administration (MPA), Masters in Technology (M.Tech/M.E), Aviation, Bachelors of Law (B.L/L.L.B), Any Graduate, Associate of Arts, Bachelor of Dental Surgery (B.D.S), Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Business Administration (DBA), Post Graduate Diploma in Computer Applications (PGDCA), Doctor of Nursing Practice (DNP), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Post Graduate Programme in Management for Executives (PGPX)
Skills Required
Customer Care, Customer Support, English Speaking, International Bpo, Customer Queries, Customer Service