Growth Manager (Upto 10L)

Location: Vashi, Navi Mumbai (On-site) Experience: 1 – 3 Years Type: Full-time About Grexa Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing. Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale. We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling. About the Role We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion. You'll work closely with a large portfolio of SMB clients — high in volume, though individually low in ticket size — to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone with a SaaS/SMB account management or sales background who thrives on managing scale: many accounts, fast cycles, and consistent execution. Key Responsibilities - Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale. - Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations. - Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts. - Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs. - Advise clients on how to unlock more value from the platform through advanced features and tailored strategies. - Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement. - Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation. - Own the client journey end-to-end, ensuring satisfaction, expansion, and long-term revenue growth. Requirements - 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles. - Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts, comfortable operating at scale rather than managing a handful of large accounts. - Demonstrated track record of driving client renewals and retention, along with upselling and cross-selling. - Strong problem-solving mindset with a bias for execution and outcomes. - Comfortable interacting directly with clients and managing multiple accounts simultaneously. - Excellent communication and stakeholder management skills. - Proactive, detail-oriented, and able to solve on-ground problems in real time. - Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools. - Experience in a startup or fast-paced environment is a strong plus. Why Join Us - A high-growth environment with real ownership from Day 1 — this role directly impacts revenue and client success. - Work closely with founders and cross-functional teams on meaningful client journeys and product feedback loops. - Learn how AI-driven SaaS products scale from the inside. - Structured processes with the energy and agility of a startup. - Strong mentorship, fast learning, and clear growth paths. - Be part of a mission that's transforming how small businesses grow and scale.