Dot net L2 support

Description

L2 Support Engineer and MS SQL as the primary skill is responsible for maintaining and troubleshooting Applications in production ensuring stability resolving incidents and collaborating with development teams. The role emphasizes debugging SQL expertise and adherence to ITIL processes

• Role Overview Provide L2 support applications focusing on incident resolution debugging. Ensure system stability and performance in production environments.
• Key Responsibilities
  • Handle incident management troubleshooting and root cause analysis.
  • Debug and fix issues in .NET applications (C#.NET) ans MS SQL
  • Monitor application performance and proactively identify issues.
  • Manage ticket queues and ensure closure within SLAs.
  • Work in in shift-based operations and on-call rotations (including weekends).
  • Maintain documentation logs and knowledge base entries.
  • Support change/patch release activities.

Required Skill

• .NET Framework: Strong knowledge of C#.NET and MS SQL
• SQL: Proficiency in stored procedures query optimization and troubleshooting.
• Debugging: Hands-on experience with complex issue resolution.
• Cloud Exposure: Basic knowledge of AWS/Azure.
• ITIL Processes: Familiarity with incident problem and change management.
• Ticketing Tools: Experience with ServiceNow or similar.
• Soft Skills: Strong communication client interaction and teamwork.

Preferred Skills

• Experience with performance monitoring tools.
• Basic scripting skills (PowerShell Bash etc.).
• Knowledge of release/change management processes.

Responsibilities

L2 Support Engineer as the primary skill is responsible for maintaining and troubleshooting Applications in production ensuring stability resolving incidents and collaborating with development teams. The role emphasizes debugging SQL expertise and adherence to ITIL processes

Qualifications

Required Skill

• .NET Framework: Strong knowledge of C#.NET and MS SQL
• SQL: Proficiency in stored procedures query optimization and troubleshooting.
• Debugging: Hands-on experience with complex issue resolution.
• Cloud Exposure: Basic knowledge of AWS/Azure.
• ITIL Processes: Familiarity with incident problem and change management.
• Ticketing Tools: Experience with ServiceNow or similar.
• Soft Skills: Strong communication client interaction and teamwork.

Preferred Skills

• Experience with performance monitoring tools.
• Basic scripting skills (PowerShell Bash etc.).
• Knowledge of release/change management processes.

Employment Type : Full Time
Experience: years
Vacancy: 1