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infollion research services limited
Manager - Business Ops Delivery- USinfollion research services limited • Gurgaon / Gurugram, Gurugram, India
Manager - Business Ops Delivery- US

Manager - Business Ops Delivery- US

infollion research services limited • Gurgaon / Gurugram, Gurugram, India
30+ days ago
Job description
Responsibilities- KRA

Client Relationship & Projects Management

    • Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
    • Develop a deep understanding of clients' industries, business priorities, and strategic objectives to provide effective solutions & and manage end-to-end project execution.
    • Analyse client requirements and ensure timely fulfilment of requests through the identification and empanelment of best-fit experts for research and consulting projects within the assigned domain, ensuring a high level of service delivery and responsiveness, with highest quality standards.
    • Coordinate effectively with internal and external stakeholders to ensure seamless project delivery and client satisfaction.
Market & Industry Research

    • Stay abreast of industry trends, market developments, and relevant news within assigned sectors.
    • Read and actively research information that enhances understanding of clients' industries and evolving business needs. Further track competitor activities, market intelligence, and emerging trends.
    • Anticipate potential client requirements and proactively build a pipeline of suitable experts to support future projects.
People Management & Team Development

    • Train, coach, mentor, and supervise team members to enhance performance and productivity.
    • Provide timely, constructive, and objective feedback to team members on their performance and development areas.
    • Drive the overall grooming, capability building, and professional development of team members.
    • Foster a collaborative, high-performance, and learning-oriented team environment.
Knowledge & Expert Network Development

    • Continuously expand and strengthen the expert network by identifying and onboarding relevant industry professionals.
    • Ensure readiness of expert pools to meet evolving client demands across sectors and geographies.
Other Skills –

  • Graduate or Post graduate degree (Preferably in the field of Economics, Marketing or Business.)
  • Minimum 7-9 years of prior work experience in research and client servicing domain.
  • At least 1-2 years of experience in managing a team of 5-10 people and independently handling client's delivery & TAT.
  • Strong problem-solving & decision-making abilities and analytical bend of mind thinking skills
  • Strong communication skills (both written & verbal)

Skills Required
People Management, Communication Skills, Team Development
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Manager - Business Ops Delivery- US • Gurgaon / Gurugram, Gurugram, India

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