Language Interpreter English + Punjabi

Job Title: Language Interpreter – English + Punjabi

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Job Summary

We are looking for enthusiastic and motivated fresh graduates who are fluent in English and Punjabi and are interested in building a career in language interpretation and customer support. This is an excellent opportunity to work with U.S.-based clients in a professional and multicultural environment.

As a Language Interpreter, you will facilitate communication between English-speaking representatives and Punjabi-speaking customers through real-time interpretation. Comprehensive training will be provided to help you understand interpretation techniques, client processes, and quality standards.

Key Responsibilities

• Provide accurate and real-time interpretation between English and Punjabi during customer interactions.
• Facilitate effective communication between U.S.-based clients and Punjabi-speaking customers.
• Accurately interpret conversations without adding, omitting, or altering information.
• Maintain confidentiality while handling customer information and sensitive conversations.
• Preserve the tone, intent, and cultural context of the conversation during interpretation.
• Follow company policies, quality standards, and client-specific guidelines.
• Participate in training sessions, quality reviews, and coaching programs to continuously improve performance.
• Develop knowledge of interpretation best practices, industry terminology, and cultural nuances.
• Work collaboratively with Team Leads and Quality teams to ensure a high level of customer satisfaction.

Required Skills & Qualifications

• Excellent verbal communication skills in English and Punjabi.
• Strong listening, comprehension, and interpersonal skills.
• Good memory retention and the ability to understand and relay information accurately.
• Ability to remain calm, professional, and customer-focused during conversations.
• Basic computer proficiency and familiarity with MS Office and internet applications.
• Willingness to work night shifts aligned with U.S. time zones.
• A positive attitude, eagerness to learn, and adaptability in a fast-paced work environment.

Educational Qualifications

• Bachelor's degree in any discipline (Fresh graduates are encouraged to apply).
• Language certification or formal training in interpretation will be an added advantage but is not mandatory.

Work Environment

• Night shift supporting PST (U.S. time zones).
• Work-from-office (Noida).
• Use of headsets, interpretation software, CRM tools, and secure communication systems.
• Structured training and ongoing learning opportunities.

Preferred Candidate Profile

• Fresh graduates with excellent English and Punjabi communication skills.
• Candidates passionate about languages, communication, and customer service.
• Quick learners with strong attention to detail.
• Ability to handle conversations professionally while maintaining confidentiality.
• Flexible and willing to work in a dynamic, process-driven environment.
• Prior internship, BPO, customer service, or language-related experience is a plus but not required.

Compensation & Benefits

• Competitive salary based on language proficiency and interview performance.
• Comprehensive training and career development opportunities.
• Standard employee benefits as per company policy.
• Opportunity to work with international clients and build a career in language services.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Skills Required
Basic computer proficiency, Cultural nuances, Familiarity with MS Office, Interpretation techniques, Knowledge of interpretation best practices