Talent.com
Mahindra Finance
Deputy Manager Customer CareMahindra Finance • Ranchi
Deputy Manager Customer Care

Deputy Manager Customer Care

Mahindra Finance • Ranchi
30+ days ago
Job description

Responsibilities & Key Deliverables

  • Analyse the technical complaints of the vehicle in the field
  • Rectify defects in vehicles / overhaul aggregates
  • Maintain and handle internet based warranty
  • Ensure implementation of service processes at channel partners
  • Development of secondary channel
  • Feed back on companys as well as competitors products
  • Training of service managers
  • Work out special service support for strategic customers with channel partners
  • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
  • Secondary network for spare parts sales
  • Guide channel partners for manpower/facilities/equipment optimisation
  • Ensure profitability of workshops of channel partners
  • MIS on service
  • Spare parts inventory management
  • Manging service gaurantee at the dealership
  • Monthly visit to ASC and monitor his performance along with ASC coordinator
  • Service camps on monthly basisc
  • Monthly visits to customer and update M Response data
  • Preferred Industries

Education Qualification

  • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
  • General Experience
  • 5 years and above
  • Critical Experience
  • System Generated Core Skills
  • Customer Sensitivity
  • Service Orientation
  • Service Management
  • System Generated Secondary Skills
  • Consumer Focus
  • Dealer Relationship Management
  • Service Planning

Skills Required
consumer focus , Customer Care, Service Planning, Service Orientation, Mis
Create a job alert for this search

Deputy Manager Customer Care • Ranchi

Similar jobs

Senior Manager -Operational Resilience

MashreqRanchi, Jharkhand, India

Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more

 • Promoted

Inside Sales Executive

Olive Green ConsultingRanchi, Republic Of India, IN

We’re Hiring: Inside Sales Executive – HRMS (Darwinbox).If you are passionate about selling innovative HR technology solutions and enjoy engaging with HR leaders and decision-makers, this opportuni... Show more

 • Promoted

Business Development Manager

The Language SKOOLRanchi, Republic Of India, IN

Job Title: Business Development Manager.Business Development Manager – The Language SKOOL.Experience: 4–8 Years (Insurance /EdTech / Education Sales Preferred).Salary: ₹20,000 – ₹45,000 per month (... Show more

 • Promoted

Business Development Manager

The Hiring CompanyRanchi, Jharkhand, India

Job Description – Business Development Manager • About Company Alchemy Cleantech Private Limited is a renewable energy company focused on developing, investing in, and operating BioCNG assets that ... Show more

 • Promoted

Customer Success Manager - SMA

BrightEdgeRanchi, Jharkhand, India

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more

 • Promoted

Accounts Manager

SONCO Safety MarketplaceRanchi, Jharkhand, India

Career Opportunity: Accounts Manager at Sonco Sonco, a leader in industry innovation and a hub for top-tier talent, is looking for a hands-on and detail-oriented Accounts Manager to join our Fi... Show more

 • Promoted

Sales Director (Referral Partner: Commission Only Role)

MacroHireRanchi, Republic Of India, IN

Sales and Tech talent acquisition and staffing.We provide both strategic insights into talent hiring and hands-on expertise, enabling firms to attract and hire great talent.Referral Partners (Commi... Show more

 • Promoted

Customer Success Manager - Sma

BrightEdgeRanchi, Republic Of India, IN

Location: Bengaluru / Mumbai / Delhi / Pune (Remote).Timings - EST / PST (4:30 PM to 1:30 AM IST).Senior Individual Contributor | 3–8 years experience.India — Bengaluru, Delhi NCR, Mumbai, Pune, Hy... Show more

 • Promoted

Associate General Manager - Sales

LivspaceRanchi, Republic Of India, IN

P&L Owner of a cohort of Business Managers (10-15) in a region/city.Ownership to Client Satisfaction of all projects across the territory.Developing and executing the Business Managers Success Stra... Show more

 • Promoted

Business Development Manager

Rose InternationalRanchi, Jharkhand, India

Business Development Executive/Manager (US Staffing Industry) We are seeking a proactive and dynamic Business Development Professional to drive new client acquisition and strengthen our market pre... Show more