Support Sales

1) Job Purpose

To support the sales function in achieving volume, revenue, and profitability targets by coordinating with cross-functional teams, managing order execution, tracking key customer requirements, and ensuring timely communication and resolution of issues, thereby enhancing customer satisfaction and operational efficiency.

3) Job Context & Major Challenges:

Job Context :

Given the complexity of customer requirements, multi-location supply chains, and stringent quality and delivery expectations in the automotive sector, the Support Sales function serves as a critical interface between customers, sales teams, and internal operations. The role ensures seamless coordination, accurate order execution, timely communication, and proactive resolution of challenges, thereby contributing significantly to customer satisfaction, business continuity, and achievement of sales and operational targets.

Job Challenges:

Dynamic and Fast-Changing Environment:
Managing frequent changes in customer requirements, production plans, and dispatch schedules, requiring high agility and quick decision-making to ensure alignment with business commitments.

High Complexity in Order Execution:
Handling complex order structures involving multiple SKUs, customized alloys, and varying specifications, while ensuring accuracy and clarity across all stages of execution.

Stringent Service Expectations:
Ensuring on-time order execution and delivery as per customer's weekly schedules, with zero tolerance for delays or deviations in part numbers, quantities, or delivery timelines.

Multi-Location Coordination:
Seamless coordination across multiple manufacturing units (extrusion, fabrication, machining, etc.) to fulfill a single customer schedule, while managing inter-plant dependencies and constraints.

Fabricated and Value-Added Product Execution:
Managing additional complexities in fabricated items, including longer lead times, multi-stage processing, and tighter quality requirements.

Information Flow and Communication Gaps:
Ensuring real-time, accurate, and transparent communication across sales, planning, production, logistics, and customers to avoid misalignment and execution risks.

Balancing Customer Satisfaction with Operational Constraints:
Meeting aggressive customer timelines while navigating internal challenges such as capacity limitations, supply chain disruptions, and production bottlenecks.

Priority Management Across Multiple Customers:
Effectively prioritizing multiple customer orders with competing demands, ensuring critical schedules are met without compromising overall service levels.

4) Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

Preparation of daily reports/monthly reports on time & with accuracy

# Daily Report MIS on All Days.

MIS Reports - Monthly TM and Plant wise Sales and Booking targets and as on date actuals, as on date FG -30, 60, 90 and 180 days+, B2E, WIP, Production and TM wise OD.

Regular OD reminders to Customers

Timely Order booking with accuracy. Timely Return/Rejection/Allocation/Dispatch of material.

# Order Booking in general within 2 business days. Priority Order booking on immediate basis.

#Allocation: In General, 1 Business days post appears in unallocated list (TM confirmation required) Priority: immediate basis.

# RMA into system within 12 business hours starting from TM instruction and its execution

FIFO /Inventory Control

# 100% FIFO in Releases

#Check inventory, WIP and FG before order booking.

# FIFO in allocation

# Virtual and dead stock reporting and monthly action to reduce the same.

Oracle system

#Part ID creation (Automotive Customized Alloy and technical requirements) / Its mapping and seamless flow to different systems. Agreement creation and its 100% accuracy.

# Order Diversion

Coordination -within organization

#Coordination with sales, Planning, Production, Packing, QC Dept and logistic team to ensure seamless customer service.

# To take a lead to get IT issues resolved.

# Interaction with TM on regular basis

# Getting Payment /LC confirmation from account before release

#TM emails response within 24 business hours

in general, urgent on immediate basis.

# Priority to releases everyday

# Coordination with godown team for shipment

Coordination -Outside organization

# Sharing shipment information with customers within 24 business hours.

# 2 customer visits every quarter

# Follow up with customers for orders and payments

# Direct interaction with customers for all sales activities

Computer Skills

MS Excel , MS Office , MS PPT , Oracle , EBS , CX