ITOps Consultant Monitoring & Observability

Job Description: ITOps Consultant - Monitoring & Observability (Lateral
Hire 5 to 10 Years)

Overview:
We are seeking an experienced ITOps Consultant - Monitoring &
Observability to design implement and operate enterprise-grade
monitoring solutions. This role focuses on ensuring high availability
performance and reliability of IT infrastructure and applications
through modern observability practices.
The ideal candidate will have 5 to 10 years of hands-on experience in
monitoring and observability platforms with OpsRamp as a primary or
preferred tool. Candidates with strong experience in Datadog or
Dynatrace and proven capability to integrate monitoring tools with ITSM
platforms are also encouraged to apply.

Primary Responsibilities:
- Deploy configure and operate OpsRamp as the core monitoring
platform including onboarding devices applications and services.
- For non-OpsRamp profiles quickly adapt and transition experience
from tools like LGTM stack / Datadog / OpenText monitoring
tools/NewRelic or any SAAS monitoring/observability tool into the
OpsRamp ecosystem.
- Integrate monitoring platforms with IT Service Management (ITSM)
tools (e.g. ServiceNow BMC Remedy) for incident event and alert
management.
- Develop and maintain dashboards alerts SLIs/SLOs and reports to
ensure proactive issue detection and faster incident resolution.
- Tune alert thresholds and correlation rules to reduce alert noise
and improve signal quality.
- Support hybrid and multi-cloud environments including on-prem
cloud and containerized platforms.
- Collaborate with Infrastructure Application and DevOps teams to
integrate monitoring into CI/CD pipelines and operational workflows.
- Automate monitoring alerting remediation and reporting using
scripts APIs and orchestration tools.
- Leverage AIOps capabilities for anomaly detection event
correlation and predictive insights.
- Participate in rotational shifts and support operational monitoring
incident triage and root cause analysis (RCA).
- Document monitoring architectures runbooks configurations and
standard operating procedures (SOPs).

Required Skills:
Mandatory / Core Skills
- 5 to 10 years of experience in IT Operations Monitoring or
Observability roles.
- Hands-on experience with OpsRamp for monitoring deployment
configuration and operations
- OR strong experience with LGTM stack / Datadog / OpenText
monitoring tools/NewRelic or any SAAS monitoring/observability
tool with readiness to work on OpsRamp.
- Proven experience integrating monitoring tools with ITSM platforms.
- Strong understanding of metrics logs traces and observability

Required Skills:

ANSIBLEITSMCI/CDAPIELASTICSEARCHPYTHON

Employment Type : Full Time
Experience: years
Vacancy: 1