ServiceNow Manager

Job Title : ServiceNow Team Lead / Service Manager

Location : Bangalore, India

Work Mode : Onsite

Employment Type : Full-time / Permanent

About the Role

We are looking for an experienced ServiceNow Team Lead / Service Manager to own and manage the ServiceNow platform for our global client.

You will lead the configuration, administration, and continuous improvement of the ServiceNow environment, ensuring it supports IT Service Management and drives automation, orchestration, and self-service initiatives.

Key Responsibilities

• Lead and manage day-to-day ServiceNow platform operations and configuration
• Implement and maintain modules such as ITSM, HRSD, ITAM, HAM, and Portal
• Manage ServiceNow releases and upgrades, ensuring testing and documentation
• Partner with process owners to translate business needs into effective workflows
• Drive automation, self-service, and process improvement initiatives
• Oversee offshore / onshore support teams and ensure smooth collaboration
• Handle vendor management and conduct regular service reviews
• Develop dashboards and reports to monitor KPIs and service health
• Ensure changes follow ITIL processes and governance

Required Skills

Preferred Experience