Customer Experience Associate

Location : Bangalore

Experience : 6months to 5Years

Majorly looking for International voice process

• Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
• To manage non voice tasks, like working on mail, secure messages and manual letters.
• To demonstrate an all-round knowledge of the company’s products
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Contributes to team effort by accomplishing related results as needed.
• To ensure the timely communication of information to colleagues and line management
• To maintain timelines and work as expected to fill and complete tasks
• Adherence to legislative regulatory and compliance standards.
• 100% attendance on all the company’s mandated trainings.
• Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
• To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
• Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
• To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
• To ensure the timely communication of information to first line manager.
• Follow basic behaviours and expectations of maintaining schedule adherence
• Follow and respect company values and act and support accordingly