Team Lead – Telemarketing

Position Summary

We are seeking an experienced and results-driven Team Lead – Telemarketing to manage coachand motivate a team of telemarketers. The ideal candidate will be responsible for driving leadgeneration improving conversion rates ensuring high-quality customer interactions and achievingteam performance targets.

Key Responsibilities

• Team Management
• Lead supervise and motivate a team of telemarketing executives.
• Conduct regular team huddles coaching sessions and performance reviews.
• Monitor attendance productivity and adherence to schedules.
• Foster a positive and high-performance team culture.
• Performance & Sales Management
• Ensure achievement of daily weekly and monthly lead generation or sales targets.
• Track team KPIs and provide actionable feedback to improve performance.
• Analyze conversion metrics and identify opportunities for improvement.
• Develop and implement strategies to increase productivity and conversion rates.

Quality & Process Excellence

• Monitor call quality and ensure compliance with company standards.
• Conduct call audits and provide coaching based on observations.
• Ensure accurate CRM updates and proper documentation of customer interactions.
• Identify process gaps and recommend improvements.
• Training & Development
• Onboard and train new telemarketing executives.
• Conduct refresher training sessions on communication skills objection handling and productknowledge.
• Mentor team members to improve performance and career growth.
• Reporting & Stakeholder Management
• Prepare and share daily weekly and monthly performance reports.
• Collaborate with Operations Sales and Marketing teams to improve lead quality and campaigneffectiveness.
• Escalate operational issues and recommend solutions proactively.

Required Qualifications

• Bachelor's degree in Business Marketing Communications or a related field.
• 3–5 years of experience in Telemarketing Inside Sales Customer Service or Call CenterOperations.
• Minimum 1–2 years of experience in a Team Lead or supervisory role.
• Strong leadership coaching and people management skills.
• Excellent verbal communication and interpersonal skills.
• Experience using CRM systems and reporting tools.
• Strong analytical and problem-solving abilities.

Key Skills

• Team Leadership
• Telemarketing & Sales Techniques
• Coaching & Performance Management
• Objection Handling
• CRM Management
• Reporting & Analytics
• Customer Engagement
• Process Improvement
• Key Performance Indicators (KPIs)
• Team Conversion Rate
• Leads Generated
• Revenue/Sales Contribution
• Call Quality Scores
• Productivity Metrics (Calls Talk Time Follow-Ups)

CRM Compliance

• Attendance & Team Engagement
• Customer Satisfaction Scores
• Preferred Experience
• Experience in Education Training EdTech Healthcare Financial Services or BPO environments.
• Exposure to inbound and outbound telemarketing campaigns.
• Proven track record of consistently achieving team targets.

Required Skills:

Team Leadership Telemarketing Sales Techniques Coaching Performance Management Objection Handling CRM Management Reporting Analytics Customer Engagement Process Improvement Key Performance Indicators (KPIs) Team Conversion Rate Leads Generated Revenue/Sales Contribution Call Quality Scores Productivity Metrics (Calls Talk Time Follow-Ups) CRM Compliance Attendance Team Engagement Customer Satisfaction Scores Leadership People Management Verbal Communication Interpersonal Skills Analytical Abilities Problem-Solving

Employment Type : Full Time
Experience: years
Vacancy: 1