Senior IT Support Specialist

Senior IT Support Specialist

Location:add preferred location here

Contract:full time / part time / definite / indefinite

Language(s):add preferred / required language(s) here

Serrala is the global leader in finance process automation. For over 40 years we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes including Order to Cash Procure to Pay Cash Flow Management and Treasury across both cloud and SAP environments.

Our 10 hubs across Europe North America and India support over 2800 clients worldwide reflecting the trust weve built with a diverse global community.

Join us as we lead the future of finance automation!

Tasks and accountabilities

Endpoint Management (Jamf Intune)
Manage and optimize Apple device management using Jamf Pro: enrollment configuration profiles policies packages patching app distribution inventory reporting. Manage and optimize Windows / cross-platform management using Microsoft Intune: Autopilot provisioning compliance policies configuration profiles app deployment update rings device health monitoring.
Establish device lifecycle standards: procurement readiness provisioning repairs replacements and secure decommissioning.

Endpoint Security & Compliance
Partner with Security teams to implement and maintain endpoint security controls such as device compliance disk encryption (BitLocker/FileVault) EDR onboarding firewall configuration secure baselines and conditional access readiness.
Drive vulnerability reduction via patching configuration hardening and endpoint security best practices.
Ensure endpoints meet audit and compliance requirements (e.g. asset inventory accuracy encryption reporting compliance posture).

End-User Support (Windows macOS Microsoft Ecosystem)
Provide L2/L3 support for end-user issues across Microsoft and Mac environments: Microsoft 365 apps Outlook/Teams OneDrive sync VPN/WiFi printing certificates SSO/MFA device performance issues.
macOS troubleshooting: profiles keychain/cert issues network connectivity app deployment OS upgrade issues.
Windows troubleshooting: provisioning updates driver issues policy conflicts performance app install failures.
Own knowledge management: create/update KB articles known error database and standard operating procedures (SOPs).

Process Tools & Continuous Improvement
Operate within ITSM processes (Incident/Request/Change/Problem).
Maintain operational dashboards and reporting: SLA attainment MTTR ticket trends top repeat issues patch compliance.
Identify opportunities to automate (self-service scripts policy-driven remediation) and reduce repetitive ticke

Technical/ professional qualifications Technical (Must-have)

Strong hands-on experience with Microsoft Intune and Jamf integration (endpoint management). Solid understanding of Endpoint Security concepts: encryption compliance secure configuration EDR onboarding coordination conditional access readiness.
Proven troubleshooting expertise for Windows and macOS end-user issues in a corporate environment.
Strong working knowledge of: Azure AD / Entra ID fundamentals (device identity SSO/MFA basics) Microsoft 365 Apps/Teams/Outlook/OneDrive support networking fundamentals (DNS DHCP VPN WiFi proxy) patch management and OS upgrade strategies.
Third party endpoint applications.

Next steps: Simply apply here via the internal job market - we will contact you as soon as possible. Good to know: We will contact you first - your current manager will not be informed about your internal application.
Your HR Contact for this position is: Vipin Yadav
This role is based in: Pune

EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race creed color religion age sex national origin disability or handicap genetics protected veteran status sexual orientation gender identity or expression arrest record or any other characteristic protected by federal state or local laws.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1