InfoBeans Technologies - Lead ServiceNow Consultant

ServiceNow Consultant / Lead

Experience : 5- 10 Years

Employment Type : Full-Time

Role Overview :

We are looking for an experienced ServiceNow Consultant / Lead to drive end-to-end ServiceNow implementations across enterprise clients. The role involves process consulting, requirements gathering, workflow design, module implementation, and leading delivery teams to ensure successful project execution.

Key Responsibilities :

- Gather and analyze business requirements for ServiceNow implementations.

- Conduct client workshops for process mapping and solution design.

- Configure and customize ServiceNow workflows as per business needs.

- Lead module implementation across ITSM, ITOM, HRSD, CSM, SPM, SecOps, or GRC.

- Provide solution recommendations aligned with industry best practices.

- Collaborate with technical teams for integrations and automation requirements.

- Ensure timely project delivery with high-quality implementation standards.

- Mentor junior consultants and support capability building.

Key Result Areas :

- Successful delivery of ServiceNow implementations within scope and timelines.

- Improved business process efficiency through workflow automation.

- High client satisfaction and stakeholder engagement.

- Effective requirement gathering and solution documentation.

- Reduced implementation defects and improved delivery quality.

Certifications :

- CSA (Certified System Administrator) Mandatory

- CAD (Certified Application Developer) Mandatory

- 2+ CIS Certifications Preferred

(ref:hirist.tech)