L1 Support

Skills Required:

• Create and Maintain Ops, Jobs and Incident tracker

• Technical User coordination

• Re-run the job manually to mitigate the Job failure.

• Regular updation of Ops, job and incident tracker to ensure that it is always up to date.

• First Level (SOP) analysis of any issue reported/observed, job stuck/failure or

• on receiving of any alert

• Regular assessment of alerts and Dashboards and initiate required add/clean-up

• Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)

• Resolution of issues with data sources, masters

• Job Description:

Purpose:-

• The purpose of the role is to support process delivery by ensuring proper monitoring of

the Processes in production. Resolving the alerts by following the predefined SOPs and

maintaining the documentations around the operational issues faced, any job/process

failure and regular updation of the SOPs

Job Description:

• Basic OS/Linux/

• Database understanding - SQL/Oracle/Postgres

• Service Desk Management (Raising LW/Sev as per the priority matrix).

• Coordination with various teams for Incident/Problem Management activities

• such as, issue identification and its closure.

• Monitoring, dash-boarding, alerting, trending.

• Shell Scripting

• Create and Maintain Ops, Jobs and Incident tracker

• Technical User coordination

• Re-run the job manually to mitigate the Job failure.

• Regular updating of Ops, job and incident tracker to ensure that it is always up to date.

• First Level (SOP) analysis of any issue reported/observed, job stuck/failure or

• on receiving of any alert

• Regular assessment of alerts and Dashboards and initiate required add/clean-up

• Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)

• Resolution of issues with data sources, master

Skills Required
Incident Management, Itil Certified, Service Level Management, Service Desk Management, Sql, Sop, Linux